Operations Supervisor

Job Title:Operations Supervisor

Reports to:Territory Manager

Location:Port Canaveral(On-site)

Overview

We are seeking a reliable and detail oriented Operations Supervisor to assist with leading and supervising the team at our Port Canaveral and Miami Cruise Ports and to assist with delivering/picking up mobility equipment to the Cruise Ports Airports Resorts Residences Convention Centers and Hotels in and around the Port Canaveral Florida area.

What That Actually Involves

• Supervise staff including hiring evaluating coaching progressive discipline and terminations.
• Manage terminal and onboard rental programs and their inventories.
• Assist in training and managing employees in addition to providing leadership and guidance to all associates.
• Oversee day-to-day operations of multiple routes.
• Plan and monitor employee schedules and route scheduling including regular communication throughout the day until all routes are completed.
• Deliver and Pick Up equipment from customers in thePort Canaveral area as needed.
• Perform Tier-1 and Tier-2 service on Scootaround and WHILL equipment
• Adhere to appropriate security measures when opening and/or closing the warehouse.
• Ensure all vehicles drivers and processes meet DOT &Scootaroundrequirements.
• Schedule deliveries and dispatch drivers based on the requirements of the customer.
• Work closely with Operational Team Members Customer Service Agents and customers (both internal and external) to ensure exceptional delivery experience.
• Ensure all vehicles are scheduled for maintenance via Penske.
• Review payroll timecards on a bi-weekly basis.
• Ensure inventory management protocols are being followed inTrackAboutand Global Office.
• Partner with the Operations and Service teams and ensure adequate inventory levels are maintained for Parts & Supplys based on demand.
• Assist Dispatcher with weekly physical inventory counts.
• Perform inventory forecasts to ensure equipment needs meet demand.
• Maintain warehouse organization and quality control standards.
• Assisting in other areas as needed and performing other duties as assigned.

What You Will Need

• Minimum 1-2 year of supervisory or team leadership experience.
• Excellent oral and written communication skills.
• Excellent Internal and External Customer Service Skills.
• Must possess analytical critical thinking and problem-solving skills.
• Attention to detail good organizational and time management skills.
• Thorough knowledge and understanding of warehousing principles practices and procedures are required.
• Must have a valid Drivers License.
• Must be able to lift up-to 50 lbs.
• TWIC Card holders are an asset. If you do not have a TWIC Card you will need to obtain one prior to the start date.
• Able to work under pressure and in changing environmental conditions.
• BasicComputer and Microsoft knowledge required.
• Must have a flexible schedule to work available days evenings and weekends.

Additional Information

• Fun flexible team-oriented environment
• Excellent Benefits & PTO package
• Full time role

Essential Job Functions and Physical Requirements

• Physical Requirements:

• Ability to lift carry push and pull up to50pounds independently.
• Ability to sitwalkand/or stand for extended periods.
• Ability to bend kneel squat crouch or reach to perform routine or business-related tasks frequently.
  

• Communication & Collaboration Requirements:

• Active participation in meetings is an essential function of this role. The employee must be able to consistently engage in scheduled huddles meeting and/or team discussions using various platforms as assigned by your manager
• Ability to communicate effectively in English both verbally and in writing.
• Ability to manage multiple tasks andshiftingpriorities with attention to detail and responsiveness.
• Ability to work independently while also collaborating in a team environment.

• Onsite Work Requirements:

• Must follow all operational and safety procedures including traffic rules without any exception
• Must be able to work both indoors and outdoors in varying environmental conditions and under pressure
• Must have valid drivers license and be able to operate company vehicle

• Technology Use:

• Ability to operate a computer phone and standard office equipment as needed.
• Proficiency or willingness to learn digital platforms for communication documentation and task management.
  

• Attendance and Time Commitment:

• Regular attendance is required for the shifts scheduled.
• Timely responsiveness and presence during meetings and operational check-ins are expected.

Who We Are

Scootaround is North Americas leading mobility enhancement company. We rent repair and service scooters wheelchairs walkers oxygen and all other types of personal mobility equipment in over 2500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997 Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services