Customer Service & Data Manager Nordics (Copenhagen)

Copenhagen - Denmark

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are

Pierre Fabre is the 2nd largest dermo-cosmetics laboratory in the world the 2nd largest private French pharmaceutical group and the market leader in France for products sold over the counter in pharmacies.

Its portfolio includes several medical franchises and international brands including Pierre Fabre Oncologie Pierre Fabre Dermatologie Eau Thermale Avène Klorane Ducray René Furterer A-Derma Naturactive Pierre Fabre Oral Care.

Established in the Occitanie region since its creation and manufacturing over 95% of its products in France the Group employs some 10000 people worldwide. Its products are distributed in about 130 countries.86% of the Pierre Fabre Group is held by the Pierre Fabre Foundation a government-recognized public-interest foundation while a smaller share is owned by its employees via an employee stock ownership plan.

In 2019 Ecocert Environment assessed the Groups corporate social and environmental responsibility approach in accordance with the ISO 26000 sustainable development standard and awarded it the Excellence level.

Pierre Fabre is recognized as one of the Worlds Best Employers 2021 by Forbes. Our group is ranked in the Top 3 in the cosmetics industry and in the Top 10 in the pharmaceutical industry worldwide.

Your mission

Are you passionate about delivering outstanding customer service and ensuring data excellence Do you thrive in a fastpaced crossfunctional environment
If yes this might be your next exciting step!

About the Role

As our Customer Service & Data Manager you will oversee the entire OrdertoCash cycle for our Dermo Cosmetics Brands in Nordic region and take ownership of master data management across systems. Your work will directly impact on customer satisfaction data reliability and operational efficiency.
This is a key role within the Nordic Operations team offering autonomy variety and strong collaboration across departments.

What Youll Do

Customer Service & Order Management

Manage daily sales orders (incl. campaign orders)
Oversee invoicing monthend closing & backorders
Act as main point of contact for customers & internal teams
Handle complaints returns & invoice corrections

Data Management

Maintain product codes pricing assortments & customer master data
Coordinate annual price updates
Ensure data consistency & perform quality checks
Provide reporting dashboards & data analyses

Projects & Support

Contribute to improvement projects and audits
Create internal guidelines & documentation
Support IT coordination and provide team backup when needed

Who you are

What You Bring

Degree in Business Admin Supply Chain Data Management or similar
25 years of experience in Customer Service and/or Master Data
Strong Excel & ERP experience (Dynamics; SAP is a plus)
Detailoriented proactive & highly organized
Fluent in English
A collaborative analytical mindset and strong communication skills

Youll Work Closely With

Nordic Operations Manager
Planning & Logistics
Marketing Country Managers & KAMs across the Nordics
Third part Logistics provider

What We Offer

A dynamic growing environment
Key role with real impact on Operations and supporting the business
Involvement in major subsidiary projects
Excellent work environment

We are looking very much forward to read your application and CV.

Deadline February 27th.

If you have any questions to this interesting position please contact

Mariangel Chabauty Nordic Operations Manager on

We are convinced that diversity is a source of fulfillment social balance and complementarity for our employees which is why our offers are open to all without restriction.

Required Experience:

Manager

Who we are Pierre Fabre is the 2nd largest dermo-cosmetics laboratory in the world the 2nd largest private French pharmaceutical group and the market leader in France for products sold over the counter in pharmacies.Its portfolio includes several medical franchises and international brands including...