Processing Assistant (part-time)

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities were on a mission to build community and fulfill dreams. Through our core values of resourcefulness integrity passion and epic customer service were dedicated to making a difference in the lives of 30000 families. If youre passionate about creating meaningful impact thrive in a culture of integrity and are committed to delivering exceptional service we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary:

Our team is growing and were looking for a detail-oriented Processing Assistant to support our loan operations team. This part-time role is perfect for someone who enjoys administrative work organizing documents and keeping processes running smoothly.

As a Processing Assistant youll play an important part in the loan processing workflow. Youll be responsible for ordering verification documents requesting insurance and ensuring files are properly set up and reviewed for accuracy.

Schedule: 25 hours per week

Location: On-site (North Scottsdale - Scottsdale Rd & Frank Lloyd Wright)

Performance Objectives:

• Order Verifications of Employment (VOEs) and Verifications of Rent (VORs)
• Request and track insurance documentation
• Set up new loan files and ensure proper organization
• Review incoming documents for completeness and accuracy
• Maintain updated notes logs and status trackers
• Communicate with borrowers team members and external partners
• Provide general administrative support to keep processing tasks on schedule

Key Competencies:

1. Attention to Detail: Accuracy is crucial in loan processing to ensure all documents are complete and error-free.
2. Communication Skills: Clear and concise communication with clients loan officers and other stakeholders is necessary to gather information and provide updates on loan applications.
3. Time Management: Managing multiple loan applications simultaneously requires strong organizational skills and the ability to prioritize tasks effectively.
4. Customer Service: Providing excellent customer service by addressing client inquiries resolving issues and maintaining a professional demeanor at all times.
5. Knowledge of Regulations: Understanding of relevant lending regulations and compliance requirements to ensure loan applications adhere to legal guidelines.
6. Computer Proficiency: Comfortable using loan processing software spreadsheets and other digital tools to input data generate reports and manage documents efficiently.
7. Analytical Skills: Ability to assess financial documents credit reports and other information to evaluate loan applications and identify potential risks.
8. Problem-Solving Abilities: Being proactive in resolving issues that may arise during the loan processing cycle such as discrepancies in documentation or credit concerns.
9. Teamwork: Collaborating effectively with loan officers underwriters and other team members to expedite the loan approval process and deliver a positive experience for clients.

Education & Experience:

• Must have 3 years of administrative experience
• 1-year loan processing experience
• Ability to fluently read write and speak English and Spanish (preferred)
• Ability to provide excellent customer service in person and on the phone
• Ability to handle multiple tasks and frequent interruptions
• Ability to handle stressful situations with calmness and courtesy
• Ability to communicate effectively both orally and in writing
• Excellent records and file management skills
• Knowledge and experience using MS Word Excel Outlook

Physical Requirements:

• Physical Activities: Constantly sit talk or hear; Frequently use hands;
• Lifting Requirements: Up to 10 lbs.

Benefits:

• Medical Dental and Vision Insurance
• Employer Paid Life Insurance
• Voluntary STD LTD Accidental and Critical Illness
• PTO and 11 Paid Holidays
• 401k & 401k Matching
• Working in an inclusive community
• Complimentary stay at our resorts

Commitment to Diversity:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race color religion sex sexual orientation gender identity national origin age disability or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated voices are heard and excellence thrives.

If this position caught your eye send us your resume! For best consideration include the job title and source where you found this position in the subject line of your email to