Service Advisor
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Job Location:
Urbandale, IA - USA
Monthly Salary:
$ 70000 - 100000
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Bob Brown Chevroletisa locally owned and operated regional Des Moines SUVand truck dealership group. We not only offer sales but also assure brilliant after-sales services for our customers. We also serve as a great dealer for Urbandale Ankeny Johnston Waukee West Des Moines Des Moines Ankeny and all of Central Iowa. Our commitment to community and service is what brings people to us from all over the Des Moines area.
We strive to have the best facilities the best people the best selection and the best service. Our goal is to ensure all of our customers have a wonderfulexperience.
Job Summary
As a Service Advisor youll be at the forefront of the automotive industry promoting the most innovative parts and accessories available on the market today and working with the latest in diagnostic technology in a state-of-the-art to the Service Manager you will be responsible for coordinating customer vehicles for servicing ensuring high levels of customer satisfaction and maximizing departmental profitability.
Highly motivated with a competitive edge you enjoy going the extra mile for your customers and thrive on being a part of a team.
Benefits
- Paid Time Off
- Medical Insurance
- Prescription Insurance
- Dental Insurance
- Vision Insurance
- Life & AD&D Insurance
- Disability Insurance
- Cancer/Accident/Critical Illness Coverage
- Medical Flexible Spending Account
- Dependent Care Spending Account
- Employee Assistance Program
- 401k Plan with Company match
- Employee discounts
Compensation
This position pays a semi-monthly draw and a commission of sales. Successful and motivated candidates can expect $70000 - $100000 annually.
Responsibilities
Making appointments processing repair orders quotes and invoices
Providing customer support via phone and face-to-face at the dealership
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out and maintaining customer contact to ensure smooth delivery of vehicle
Qualifications
Prior experience as a service advisor or service writer required
- Prior experience with CDK software
Candidates MUST possess above-average phone and communication skills
Must bring a positive upbeat attitude to this role and be completely comfortable up-selling clients on products and services
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Bob Brown Chevrolet has been a locally owned and operated regional Des Moines car and truck dealer for over 60 years. We not only offer sales but also assure b...
