Help Desk Technician Tier 2
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Responsibilities
JoinPeratonsmission-critical team supporting secure real-time data delivery across complex operational environments in direct support of our nations warfighters. If you are driven by national security and energized bycutting-edgeC2ISR capabilities sensor integration and resilient data transport solutions we invite you to join our team.
We areseekinghighly cleared professionals who excel at the intersection of advanced communications infrastructure distributed systems and mission assurancewhere reliability security and performance are paramount.
Specifically we are looking for aTS/SCIclearedHelp Desk Technician Tier2- Journeymantosupport this missionatMacDill AFB Florida.
Responsibilities:
AsaHelp Desk Technician Tier2- Journeymanyou will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include:
- Provide advanced technical support andassistanceto end users in resolving escalated IT issues.
- Conduct troubleshooting diagnosis and resolution of complex technical problems related to services in service catalogs.
- Assistusers through multiple communication channels including in person phone chat remote desktop automated requests email and knowledge articles.
- Offer advanced support services during standard working hours to resolve escalated issues from Tier 1.
- Supporting operations 24 hours a day seven days a week 365 days a year (24/7/365) shift work
- Facilitate advanced support to OCONUS personnel
- Maintainaccuraterecords of service requests solutions and escalations
- Utilize the followingRole Specific Tools: Service Desk ticketing systems (ServiceNow Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop TeamViewer); collaboration platforms (Microsoft Teams Zoom Outlook); PC diagnostic utilities; network connectivity testers; remote access tools (Secure OOBM PuTTY TS Reader Wireshark) for Tier II/III troubleshooting; performance monitoring dashboards (Grafana Prometheus SolarWinds) for proactive anomaly detection audiovisual troubleshooting tools; inventory and asset management systems; documentation templates for procedures and trouble logs.
Qualifications
Required qualifications:
- Previousexperience asaHelp Desk Technician Tier2or similar rolesupporting a DoD customer at the CCMDlevel;Minimum of5yearsexperiencewith a BS/BA or3years experience with an MS/MAor0years experience witha PhD.
- A current active DoD security clearanceat the TS/SCI level
- US citizenship is
- DoD 8140 role for WRC: 411; Element: IT; Work Role: Technical Support Specialist; Proficiency Level: Intermediate / ability to obtain
DesiredQualifications:
- DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.
Work Environment:
- Location:MacDill AFB FL.
- On-site expectations: Full-time on-site presencefor equipment management and asset tracking
- Travel:May require occasional travel to CONUS and OCONUS sites forlogisticscoordination and facility assessments
Why Join Us
- Be part of a mission-critical team supportingour nations eliteand its mission partners in deliveringcutting-edgeC2ISR capabilities
- Work in a dynamic and collaborative environment supporting critical national security operations
- Managecutting-edgecommunications and sensor systems that directlyimpactoperational readiness
- Access to professional development opportunities and career growth within the intelligence and cybersecurity community
- Opportunity to work with advanced tactical communications technologies and AISR systems
#C2ISR
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Peraton provides innovative solutions for the most sensitive and critical programs in government today, developed and executed by scientists, engineers, and other experts.
