Help Desk Analyst 4 (Onsite)

Chesterfield County, VA - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Help Desk Analyst 4 (Onsite)

Location: North Chesterfield VA

Duration: 4 Months possible extension

Job Description:

The Help Desk Analyst will support new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have an account set up the account establish account users assist with getting users access to the employer ePortal update account information and user information and perform other duties as assigned.

Skills:

Skills	Required / Desired	Amount	of Experience
Advanced computer skills are required that aligns with the Job Description	Required	8	Years
Ability to multitask and to determine root cause of problems and implement solutions	Required	8	Years
Ability to resolve issues by gathering and analyzing data reasoning logically and drawing valid conclusions	Required	8	Years
Customer relations skills	Required	8	Years
Good verbal and written communication skills	Required	8	Years
Proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook)	Required	8	Years

Job Title: Help Desk Analyst 4 (Onsite) Location: North Chesterfield VA Duration: 4 Months possible extension Job Description: The Help Desk Analyst will support new job applicant background check and employment background check program that uses criminal justice data to help employers assess ...