Technical Writer- Digital Content

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Technical Writer (Digital Content) do at Fiserv
We create and maintain clear highquality technical publications and instructional content that support Vision Next product users and developers. Working closely with product managers engineers QA and support we shape a consistent content strategy and produce release notes user guides online help procedures technical reference manuals API developer references and learning solutions that improve developer and user experience accelerate adoption and reduce support effort.

What you will do:

• Translate complex technical information into clientfacing documentation and developer references (digital release notes user guides online help procedures API docs) and validate accuracy with product and engineering teams.
• Design and develop engaging instructional materials and learning solutions (eLearning instructorled blended) using instructional design principles and adult learning theory.
• Develop and maintain API documentation and developer examples including code samples and usage guidance that enable a highquality developer experience.
• Author and publish content using enterprise authoring and publication tools apply singlesource/DITA/XML practices manage source content in version control and use generative AI as a copilot where appropriate.
• Work within Agile delivery teams to prioritize documentation tasks integrate content work into release cycles evaluate training effectiveness through metrics and feedback and iterate content accordingly.

What you will need to have:

• 46 years as a Technical Writer or Information Developer producing product documentation and API references including at least 3 years specifically authoring API/developer reference materials.
• Authoring/publication tool proficiency: MadCap Flare (v11) 3 years Adobe FrameMaker (v11) 3 years Microsoft Office 365 & Adobe Acrobat 4 years; plus 2 years familiarity with CMS JIRA and Confluence.
• Structured content and web skills: DITA/XML singlesource publishing 2 years HTML & CSS 2 years and 2 years using version control to manage source content and developerfacing code examples.
• Education and learning/AI: Bachelors degree (or equivalent) in Technical Communication English Computer Science or related field; eLearning Development tools (Articulate/Captivate) 2 years; Agile/sprint integration experience 2 years; generative AI tools used as copilot 1 year.

What would be nice to have:

• Digital content publishing and lifecycle management experience 2 years.
• Experience with Content Management Systems for digital publishing workflows 2 years.
• Experience designing content taxonomy or automation for publishing pipelines 1 year.

How youll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

Fiserv offers a comprehensive benefits package.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.