Technical Support Specialist Field Operations

Little Rock, AR - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Current University of Arkansas System employees including student employees and graduate assistants need to log in to Workday via then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for Find Jobs for Students.

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Closing Date:

Type of Position:

Professional Staff - Information Technology

Workstudy Position:

Job Type:

Regular

Work Shift:

Sponsorship Available:

Institution Name:

Division of Agriculture of the University of Arkansas

The University of Arkansas System Division of Agriculture is a state wide campus with faculty based on University campuses at Research and Extension Centers and in every Arkansas county. It consists of the Arkansas Agricultural Experiment Station (AES) and the Arkansas Cooperative Extension Service (CES) and is home to more than 1400 employees. The Division was established in 1959 and is headed by the Vice-President for Agriculture. The Division headquarters is located in Little Rock with the rest of the University of Arkansas System Administration. As an employer the University of Arkansas System Division of Agriculture offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

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Department:

ITS Field Operations

Departments Website:

Summary of Job Duties:

The position provides leadership and coordination of computer and technology support services across the Division of Agriculture including research stations Extension offices and administrative units statewide. This position oversees and ensures the reliable operation of hardware software networks and specialized research equipment; manages end-user support operations; coordinates repairs and upgrades; and maintains comprehensive technical documentation.

The position delivers high-quality customer service and training to faculty staff and stakeholders while also supervising and mentoring technical support staff. Additional responsibilities include serving as a primary contact for technical issues implementing technology solutions to meet research and Extension needs ensuring compliance with institutional and state policies and researching emerging technologies to recommend improvements.

Qualifications:

Minimum Qualifications

Bachelors degree in computer science information technology information systems or a related field plus one year of relevant computer support experience.
Other job-related education and/or experience may be substituted for all or part of these requirements
Regular travel to experiment stations and remote locations across Arkansas is required.

Preferred Qualifications

Experience supporting research and specialized equipment in academic or agricultural settings.

Experience supporting faculty and staff in higher education or research environments.

Familiarity with cloud platforms Active Directory/Azure AD and endpoint management tools.

Experience with network systems security practices and cloud/hybrid infrastructure.

Proficiency in Microsoft Office and cross-platform troubleshooting (Windows MacOS Linux).

Strong customer service and training skills with the ability to communicate effectively with technical and non-technical audiences.

Knowledge Skills and Abilities

Knowledge of computer hardware software networks and peripheral systems including installation configuration and troubleshooting.

Knowledge of audiovisual and video conferencing technologies.

Knowledge of supervisory practices team leadership and performance management.

Ability to diagnose analyze and resolve hardware software and system issues.

Ability to plan organize prioritize and manage multiple projects.

Ability to prepare technical documentation training materials and end-user guides.

Strong oral and written communication skills to clearly explain technical concepts to diverse audiences.

Ability to research and evaluate emerging technologies and solutions.

Initiative to learn adapt and maintain current knowledge in assigned areas.

Physical and mental ability to perform duties including statewide travel and irregular/extended hours.

Additional Information:

For technical assistance with the application process please contact or call .

Salary Information:

Commensurate with education and experience.

Required Documents to Apply:

Cover Letter/Letter of Application Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Stewart Farquhar
Endpoint and Support Administrator
2301 S. University Ave.
Little Rock AR 72204

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check Motor Vehicle Reports Check

The University of Arkansas System Division of Agriculture may conduct pre-employment background checks on certain positions for applicants being considered for employment. The background checks may include a criminal background check and a sex offender registry check. Required checks are identified in the position listing. A criminal background check or arrest pending adjudication information alone shall not disqualify an applicant in the absences of a relationship to the requirements of the position. Background check information will be used in a consistent non-discriminatory manner consistent with the state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Manipulate items with fingers including keyboarding

Frequent Physical Activity:

Driving Sitting Talking Walking

Occasional Physical Activity:

Climbing Lifting

Benefits Eligible:

Yes

Required Experience:

Current University of Arkansas System employees including student employees and graduate assistants need to log in to Workday via then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply...