Cutover Support Specialist (Senior Field Technician – VCS)
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Job Location:
Bethesda, MD - USA
Monthly Salary:
$ 112000 - 179000
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Position Overview
We are seeking a Senior Cutover Support Specialist to support the installation transition and sustainment of next-generation Voice Communication Switch (VCS) systems. This role is critical to successful site preparation system cutover and legacy system decommissioning in operational environments.
This position requires a highly skilled field technician who can operate independently solve complex technical issues under time constraints and work directly with customers to ensure seamless voice system transitions with minimal operational disruption.
This position is located in Bethesda MD.
Key Responsibilities
Lead and support site surveys site preparation and system installation activities
Execute and support VCS system cutovers from legacy voice platforms to next-generation systems
Perform decommissioning of legacy voice communication systems
Conduct independent system testing and validation to confirm:
Power installation compliance
Cabling integrity and standards adherence
Equipment and site specification alignment
Perform maintenance troubleshooting and repair of VCS and supporting telecom/IT infrastructure
Use diagnostic tools to identify and resolve voice network and hardware faults
Support preventive maintenance and system health checks
Provide on-site customer support and end-user orientation/training as needed
Maintain accurate technical documentation service reports and cutover records
Ensure compliance with safety protocols site security and operational standards
Coordinate closely with engineers program teams and other field technicians during deployment activities
Qualifications
Required Technical Experience
- Minimum of 12 years with BS/BA; Minimum of 10 years with MS/MA; Minimum of 7 years with Ph.D. 16 years in lieu of degree
- The candidate will need to be able to obtain a public trust clearance
Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms
Experience supporting system cutovers migrations or technology refresh efforts
Knowledge of:
Telecommunications infrastructure
VoIP technologies
Cabling standards and power validation
Networked voice systems
Strong troubleshooting and root-cause diagnostic skills
Experience using test equipment and diagnostic tools in field environments
Familiarity with operational environments where uptime and reliability are critical
Professional Skills
Excellent technical problem-solving ability
Strong customer service and communication skills
Ability to work independently in remote field locations
Strong documentation and reporting discipline
High attention to detail and adherence to procedures
Effective time management and ability to meet deployment timelines
Team-oriented mindset with ability to collaborate across technical disciplines
Work Environment
Field-based role supporting operational and technical sites
Extensive travel (up to 95%)
Work may occur in active operational environments requiring strict adherence to procedures and standards
This role is ideal for a senior technician who thrives in high-visibility cutover environments and enjoys being the person who ensures mission-critical voice systems come online smoothly and correctly the first time.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Senior IC
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
Peraton provides innovative solutions for the most sensitive and critical programs in government today, developed and executed by scientists, engineers, and other experts.
