If you are an Internal City Employee Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account.

Make a difference in the community you live in! As a Community Builderan employee with the City of Gainesville you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job its a chance to contribute to community success and to help enhance the Gainesville way of life.

Department:

Salary Range Minimum:

Salary Range Maximum:

Closing Date:

Job Details:

Job Description:

SUMMARY

This is a mid-level position that performs advanced complex technical work in the public sector. It involves a broad range of professional activities supporting a highly automated multi-site enterprise computing environment for government and business applications. There is an emphasis on team-oriented system architecture and planning within an ITIL framework. Work is performed remotely and on-site across multiple data center facilities in a secure regulated and audited environment.

Work requires broad information technology skills with specialization in system administration including server infrastructure data center design and operations public cloud platforms (Azure AWS GCP) virtualization automation and security. The position supports the organizations cloud-first strategy while maintaining physical data center facilities working closely with Managed Service Providers (MSPs) vendors and cloud environments.

Incumbents in this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its lack of supervisory responsibility and from other infrastructure positions by its specialized focus on system administration data center operations and cloud infrastructure.

EXAMPLES OF WORK*

*This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower-level duties may be required.

ESSENTIAL JOB FUNCTIONS

Data Center Management

Design implement administer and monitor the efficient operation of multiple small data center facilities across the city and a long-distance remote data center facility including data center floor space rack space power distribution systems uninterruptible power supply (UPS) systems cooling and HVAC systems environmental monitoring and alarms fire suppression and containment systems physical security and access control systems and cable management in conformance with established practices for an auditable enterprise-level IT environment.

Coordinate and work effectively with vendors and contractors to maintain troubleshoot and upgrade data center infrastructure including UPS systems cooling systems power distribution units (PDUs) environmental monitoring systems fire suppression systems and physical security systems.

Conduct or participate in regular data center assessments disaster prevention planning safety inspections and disaster response training to ensure operational continuity across all facility locations.

Monitor and maintain optimal data center environmental conditions including temperature humidity airflow and power consumption; respond to environmental alarms and incidents in a timely manner.

Cloud Infrastructure

Implement configure administer monitor and troubleshoot cloud infrastructure across public cloud platforms (Azure AWS GCP) including compute storage identity and management services; work effectively with Managed Service Providers (MSPs) to support the organizations cloud-first strategy in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management preventative maintenance and access control.

Implement and maintain Infrastructure as Code (IaC) solutions using tools such as Terraform ARM templates or CloudFormation to ensure consistent repeatable deployments and configuration management.

Servers and Virtualization

Implement configure administer monitor and troubleshoot a complex enterprise-level hybrid cloud and on-premise physical and virtual server environment consisting of hardware operating systems (Windows Server Linux) hypervisors (Hyper-V VMware Azure Virtual Desktop) and back-office/middleware applications in multiple tiers from development to production in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management preventative maintenance and access control.

Manage server lifecycle including capacity planning performance monitoring patch management and decommissioning activities.

Identity and Access Management

Implement configure administer and monitor identity and access management solutions including Active Directory Azure Active Directory (Entra ID) group policies federation services and single sign-on (SSO) solutions in conformance with established security practices and access control requirements.

Create maintain remove and audit system and end-user accounts permissions and access rights across hybrid cloud and on-premises environments.

Automation and Scripting

Develop implement and maintain automation scripts and tools using PowerShell Azure CLI Python or other scripting languages to improve operational efficiency reduce manual tasks and ensure consistency across the infrastructure.

Implement and maintain configuration management and automation platforms such as PowerShell DSC Azure Automation or Ansible.

Storage and Backup

Implement administer monitor and troubleshoot enterprise storage solutions including cloud storage services (Azure Files Azure Blob Storage AWS S3) on-premise storage systems and hybrid storage solutions in conformance with established practices for data protection storage allocation change management and access control.

Implement and manage backup and recovery solutions across cloud and on-premise environments including regular testing of recovery procedures to ensure business continuity.

Security

Implement maintain and oversee enforcement of security policies procedures and technologies for system infrastructure including endpoint protection vulnerability management security patching and hardening standards.

Assess the need for any security reconfigurations and execute them if required. Keep current with emerging security alerts and issues.

Perform security assessments and vulnerability scanning of systems; recommend schedule and apply fixes security patches and any other measures required to maintain security posture.

Implement and maintain security monitoring and logging solutions to support incident detection investigation and response activities.

Disaster Recovery And Business Continuity

Implement redundant systems policies and procedures for disaster recovery to ensure adequate protection and integrity of system and data assets including operating systems cloud services and software applications. Modify plans based on test or incident results.

Participate in simulations to test system disruptions and disaster recovery plans and procedures as well as disaster avoidance and impact-reduction strategies for the security and restoration of mission-critical business applications in the event of natural disasters technical failures power outages and human or cyber interference.

Participate in all aspects of the recovery plan including initial emergency response recovery procedures and business resumption processes.

Monitoring and Performance

Implement and maintain infrastructure monitoring solutions to track system performance availability and capacity across hybrid cloud and on-premise environments.

Analyze system performance data and logs to identify trends optimize resource utilization and proactively address potential issues before they impact operations.

Microsoft 365 Administration

Implement configure and support core Microsoft 365 services including Exchange Online SharePoint Online OneDrive for Business Microsoft Teams and Entra ID.

Manage user identities licensing and access policies across hybrid environments.

Monitor service health troubleshoot issues and coordinate with vendor support as needed.

Support integration of M365 services with on-premises infrastructure and third-party applications.

General

Participate in various IT work activities such as feasibility studies capacity planning performance analysis and fine-tuning cloud migration planning new technology evaluation new systems and applications technical requirements specifications and review and act as a project team member on technical IT infrastructure projects.

Provide business-hour technical support for escalated server-side hardware software security and cloud infrastructure issues in a timely and customer-friendly manner.

Provide after-hours on-call technical support for all server-side hardware software security cloud infrastructure and related systems issues promptly and usually on a rotating schedule.

Provide after-hours and weekend work for changes that must be made outside business hours.

Support other IT teams throughout project system and application lifecycles.

Work within an ITIL framework for service delivery and continuous improvement.

Write and maintain technical documentation including system configurations standard operating procedures runbooks and architecture diagrams.

Attends work regularly and consistently.

NON-ESSENTIAL JOB FUNCTIONS

Research emerging products services protocols and standards in support of infrastructure procurement cloud service selection enhancements and development efforts.

Perform cost-benefit and return-on-investment analyses for proposed infrastructure components and cloud services to aid management in making implementation decisions.

Perform other related duties as assigned.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential job function satisfactorily. Below are the required education experience knowledge skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Graduation from an accredited four-year college or university with major course work in computer science information systems systems engineering or related field and four (4) years information technology experience (must include two (2) years as a systems administrator systems engineer cloud engineer or equivalent with experience in data center operations and management) or an equivalent combination of education training and experience which provide the required knowledge skills and abilities.

Relevant industry certifications such as Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect - Associate CompTIA Security or similar cloud and systems administration certifications may be substituted for up to two (2) years of education; one (1) year per certification.

CERTIFICATIONS OR LICENSES

Licenses

A valid State of Florida Drivers License is required at all times while employed in this classification.

Certifications

Information Technology Infrastructure Library (ITIL) Foundation certification is preferred and should be obtained within twelve (12) months of the assignment date.

One or more of the following certifications is highly desirable:

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Azure Solutions Architect Expert

AWS Certified Solutions Architect - Associate or Professional

AWS Certified SysOps Administrator

CompTIA Linux

Red Hat Certified System Administrator (RHCSA)

CompTIA Security

VMware Certified Professional (VCP)

KNOWLEDGE SKILLS AND ABILITIES

Ability experience and willingness to provide leadership and guidance to less experienced co-workers as well as provide adequate training to new employees and end users.

Ability experience and willingness to communicate effectively both orally and in writing with customers coworkers supervisors and managers.

Ability and willingness to write technical documentation including system configurations procedures and architecture diagrams.

Ability and willingness to self-learn and stay current with rapidly evolving cloud technologies and best practices.

Ability experience and willingness to effectively plan and organize work to ensure the highest quality performance of self and others.

Ability and experience to lead coordinate and participate in key process improvements as they relate to the organizational computing environment.

Ability experience and willingness to work without direct supervision and to creatively and effectively solve system hardware cloud infrastructure and interpersonal issues.

Ability experience and willingness to work effectively with coworkers managed service providers cloud vendors and the general public.

Ability and experience to maintain a high level of integrity when dealing with customers and systems to instill trust and to maintain security.

Ability experience and willingness to make sound decisions to effectively solve problems related to systems and infrastructure as well as to maintain strong interpersonal relations that promote a team-oriented environment.

Ability experience and willingness to stay current on cloud platforms system software and hardware to ensure the ability to maintain system integrity and security as well as resolve issues.

Ability experience and willingness to follow all safety procedures to ensure the safety of systems hardware yourself and others.

Extensive knowledge of principles practices and methodologies related to server computer hardware operating system functions (Windows Server Linux) virtualization technologies cloud platforms (Azure AWS GCP) system management and administration data center design and operations physical infrastructure systems (UPS cooling power distribution environmental monitoring fire suppression) security storage management disaster recovery techniques automation and scripting Infrastructure as Code and problem-solving.

Knowledge of data center best practices including power and cooling optimization rack space planning cable management environmental monitoring and physical security controls.

Knowledge of data center infrastructure components including UPS systems PDUs HVAC systems fire suppression systems environmental monitoring systems and access control systems.

Knowledge of cloud computing concepts including IaaS PaaS SaaS hybrid cloud architectures cloud security and cloud cost optimization.

Knowledge of automation and scripting languages like PowerShell Python Bash and tools such as Azure CLI or AWS CLI.

Knowledge of configuration management and automation tools such as PowerShell DSC Ansible Terraform or ARM templates.

Knowledge of business and management principles related to strategic planning resource allocation leadership techniques and coordination of people and resources.

Knowledge of principles and processes for providing customer service including assessing customer needs meeting quality standards and evaluating customer satisfaction.

Knowledge of relevant equipment policies procedures and strategies to ensure effective security operations for protecting people data and property.

Knowledge of administrative and clerical procedures and systems such as managing files and records designing forms and other office procedures and terminology.

Working knowledge of the ITIL framework and best practices in IT service management.

Working knowledge of cybersecurity principles frameworks (such as NIST) and best practices for securing hybrid cloud environments.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully an individual must possess particular physical abilities and be able to withstand work-related environmental conditions.

PHYSICAL REQUIREMENTS

Must be able to perform sedentary work on an uninterrupted basis.

May be required to lift and move equipment up to 50 pounds occasionally.

May be required to work in data center environments with specific physical demands including standing for extended periods bending reaching and working with rack-mounted equipment.

WORK ENVIRONMENT

Work is performed in an office environment with moderate noise levels and in data center environments with elevated noise levels varying temperatures and industrial equipment.

May be required to work and attend meetings outside regular business hours including nights weekends and holidays for maintenance windows and emergency response.

Regular local travel to multiple data center facilities across the City of Gainesville and occasional long-distance travel to the remote data center facility (over 100 miles) is required.

Note:

May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.

All regular employees are eligible for traditional benefits such as health insurance life insurance paid leave 11 paid a holidays a year a pension plan and a deferred compensation plan but we also offer great things like on-site fitness centers tuition reimbursement on-site medical staff and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities women and individuals with disabilities are encouraged to apply. Individuals with a disability who require special accommodations during the selection process should notify the Human Resources Department at or TDD/TTY at .

Veterans Preference

Veterans are encouraged to apply. Veterans Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07 Florida Statutes (F.S.) specifies who is eligible for Veterans Preference. State of Florida residency is not required for Veterans Preference.

If you are unable to apply online due to a disability contact recruiting at or by calling .