Sr Product Operations Manager

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!

About the Role

What Youll Do

• Own and maintain the end-to-end Product Development Lifecycle from discovery through delivery to post-launch learning
• Establish cross-functional expectations for how Product Engineering Design and Research collaborate at each stage
• Ensure team balances rigor with speed enabling teams without creating bureaucracy
• Continuously improve based on feedback from Product Managers Product Delivery Managers and portfolio leaders

Templates Tools & Documentation Standards

• Curate and maintain a library of clear consistent and easy to adopt templates that accelerate product work: BRDs PRDs discovery briefs roadmap views launch checklists decision records retrospective frameworks
• Administer optimize and integrate the product toolchain: roadmapping platforms delivery tracking systems dashboards analytics tools research repositories
• Organize and maintain a single source of truth for Product documentation in Confluence

Portfolio Visibility Dashboards & Reporting

• Design and maintain portfolio-level dashboards that provide clear visibility into initiative status progress toward outcomes risks and dependencies
• Build standardized reporting frameworks for roadmap commitments experiment results and business outcome evaluation
• Ensure leadership has consistent reliable insights about product progress prioritizing asynchronous means

Operating Cadence Rituals & Launch Readiness

• Establish and maintain Product operating rhythms in partnership with Technology Strategy and Operations: quarterly planning portfolio health reviews launch readiness processes retrospectives
• Partner with Product Delivery Managers to ensure consistent adoption of standards and rituals

Insights Analytics & Performance Measurement

• Partner with Analytics to ensure Product teams have access to clean consistent product performance data
• Surface insights on Product organization effectiveness: cycle time learning velocity delivery predictability meeting load

Enablement Onboarding & Continuous Improvement

• Create playbooks and guides for common Product workflows: running discovery coordinating launches managing dependencies tracking delivery
• Measure process effectiveness and continuously improve based on data and team input
• Serve as product ops consultant to portfolios: help teams adopt best practices troubleshoot blockers optimize workflows

About You

• 6 years in product operations product management or related operational roles in product organizations
• Bachelors degree in a related field; or equivalent work experience
• Experience building and scaling operational systems processes and tools for product teams
• Strong understanding of modern product operating models for empowered product teams using continuous discovery with outcome orientation
• Experience working in B2C fintech or other fast-paced growth-focused product environments

Tools & Technical Fluency

• Strong familiarity with product tooling: Jira Confluence roadmapping platforms (Productboard Airtable etc.) analytics tools (Heap Amplitude) dashboard/BI systems (Tableau)
• Ability to evaluate tools make pragmatic selections and drive adoption
• Experience building dashboards and automated reporting systems

Enablement & Communication

• Strong written communication: can create clear concise templates playbooks and documentation
• Excellent stakeholder management: builds trust with Product leaders PMs and cross-functional partners

Work Location
San Francisco

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level.

Time Zone Requirements
Primarily PT

While the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to LendingClub offices and/or other locations as needed.

Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of LendingClubs Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-BC1

LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at