Vice-President (VP), Branch Channel

Our Story & Purpose:

Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2300 diverse individuals access competitive rewards and benefits and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Vice-President (VP) Branch Channel you will provide strategic leadership to Vancitys retail branch network translating enterprise strategy into regional outcomes and ensuring consistently high-quality member experiences across all regions. You will lead a team of Senior Regional Directors and branch leaders to drive service growth and financial performance while championing transformational change in how our branches operate from new branch development and network optimization to IT-enabled service innovation. You are a collaborative values-aligned and transformational leader with a proven track record in regional branch leadership strategic project development and execution and sales leadership in financial services.

This is a Full-time Permanent role based at our Vancity head office and will report directly to the EVP Inclusive Banking & Sustainable Wealth. Candidates must be located in the Vancouver / Lower Mainland region or be willing to relocate.

How Youll Make an Impact:

• Providing strategic leadership to Vancitys branch network to deliver market and revenue growth along with service excellence for members
• Driving regional and branch performance across service growth and operational metrics using clear accountabilities and data-informed decision-making to proactively meet member and community needs
• Leading transformational branch-focused change and process improvement initiatives that advance the branch service model of the future in partnership with IT
• Developing and executing strategic projects that optimize branch structures enable modern scalable service delivery and respond to evolving member and community needs
• Embedding disciplined sales management practices and discovery coaching to enable branch teams to lead effective needs-based conversations surface opportunities and connect members with the right expertise across Sustainable Wealth and Commercial Business Banking
• Leading and developing Senior Regional Directors as enterprise leaders strengthening leadership capability engagement succession planning and a high-performance inclusive culture grounded in equity and accountability
• Ensuring effective risk management compliance and regulatory oversight across branches balancing access and innovation with Vancitys risk tolerance
• Collaborating across Inclusive Banking and Sustainable Wealth to align branch priorities with enterprise strategy and values and to champion impact for our members and communities
  
  

Where Youll Lead and Influence:

• Providing executive oversight of Vancitys branch network across the Lower Mainland and Vancouver Island comprising more than 50 branches across four regions ensuring consistent service excellence and alignment to enterprise strategy
• Leading and developing a team of Senior Regional Directors with overall accountability for approximately 700 employees across the branch network fostering a highâperformance inclusive and memberâcentred culture
• Overseeing a significant retail portfolio including $17.4B in retail lending and $14.1B in deposits ensuring strong financial performance responsible growth and disciplined risk management

What Youll Bring to the Team:

• Post-secondary education in business finance or a related field with an MBA or equivalent considered an asset
• Minimum 10 years of progressive experience in retail banking or financial services including senior leadership responsibility for multiple branch locations and branch leader
• Proven track record of driving regional growth service excellence and financial performance in a regulated financial services environment
• Demonstrated experience leading branch regional teams and coaching Branch Managers to be strategic enterprise-minded leaders while building strong succession
• Evidence of transformational leadership with experience leading complex change including strategic project development and execution across multi-site branch networks
• Strong sales leadership capability with a deep understanding of branch operations including sales management advice delivery and service model execution
• Sound risk compliance and governance acumen including experience managing regulatory and conduct requirements in retail banking
• A collaborative values-aligned leadership style that builds inclusive high-performance cultures grounded in equity accountability and Vancitys commitments to inclusion and social justice

Extra Skills That Set You Apart:

• Bringing experience advancing inclusive banking Indigenous banking or financial resilience initiatives in retail or community banking contexts
• Offering prior experience shaping future-focused branch service models including network optimization and technology-enabled service delivery
• Demonstrating a track record of partnering effectively with executive and cross-functional teams to deliver enterprise-wide strategic initiatives

Youll Thrive Here If You Are:

• Values-driven You are deeply committed to inclusion social justice and community impact and you bring these values to every leadership decision.
• Collaborative You build strong trusting relationships with peers partners and teams fostering a culture of transparency accountability and shared success across regions.
• Strategic You think enterprise-wide translating bold strategies into clear regional priorities projects and measurable outcomes for members and communities.
• Transformational You lead change with empathy and courage inspiring high-performing teams through complex transformation and continuous improvement.
• People-centered You prioritize member and employee experiences listening deeply and using data and insight to guide decisions that create long-term value.

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

What Youll Earn:

This role offers a salary range of $204000 to $240000 per annum. The base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here:

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: Were the largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year with additional days earned over time.
• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

At Vancity were committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

Required Experience:

Exec