Senior Service Designer Product & Experience

London - UK

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior Service Designer

Location:London (Hybrid) Practice Area:Product & Experience Type:Permanent

Design with impact. Lead with empathy. Transform experiences.

The Role

Capco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and on complex transformation programmes addressing todays most relevant challenges from advancing inclusive design in high-street banking to helping global business organisations adopt customer-driven operating models.

WhatYoullDo

Facilitate senior-level workshops and lead discovery activities to define experience design strategiesleveragingAI-enabled research insight synthesis and sense-making techniques
Translate user needs into concepts service blueprints and artefacts that align business strategy with user needs
IncorporateAI-driven capabilities such as personalisation automation and predictive decisioning into service concepts and journeys
Support the design of data- andAI-driven Customer Journey Management systems enabling clients to manage services from individual products through to enterprise scale
Oversee end-to-end design delivery managing roadmaps and timelines
Promote the value of design across multi-disciplinary teams and client stakeholders
Become a trusted advisor to clientsidentifyingand leading new opportunities that address their challenges

WhatWereLooking For

Strongexpertisein service design methods and customer experience practices
Proven ability to lead change and influence senior stakeholders
Experience in Customer Journey Management including specialist tools such asTheydoand how analytics support journey optimisation
Hands-onAIexperience including delivery on ML/AIclient engagements and the use ofAI( designAItools CX metrics and analytics) to accelerate insight generation design iteration and journey optimisation
Excellent storytelling research and communication skills
Attention to detail with the ability to manage more than one project in parallel
Experience working in agile cross-functional teams within consulting or financial services alongside data technology andAIspecialists
Sound business acumen and commercial awareness

Bonus Points For

Product design skills
Domain knowledge in banking insurance or capital markets
Experience with sustainable and/or inclusive design in an enterprise environment

Why Join Capco

Be part of a close-knit multi-skilled and fast-paced design team
Deliver high-impact technology solutions for Tier 1 financial and energy institutions
Work within a collaborative flat and entrepreneurial consulting culture
Access continuous learning professional training and industry certifications
Help shape the future of human-centric transformation across financial services and energy

Our Benefits

We offer a competitive people-first benefits package designed to support every aspect of your life:

Core Benefits:Discretionary bonus competitive pension health insurance life insurance and critical illness cover
Mental Health:Easy access to CareFirst Unmind Aviva consultations and trained in-house mental health first aiders
Family-Friendly:Enhanced maternity adoption and shared parental leave plus paid leave for sickness pregnancy loss fertility treatment menopause and bereavement
Family Care:Eight complimentary backup care sessions for emergency childcare or elder care
Holiday Flexibility:Five weeks of annual leave with theoptionto buy or selladditionaldays
Continuous Learning:Minimum 40 hours of training annually including workshops certifications and e-learning plus a dedicated business coach from day one
Healthcare Access:Convenient online GP services
Extra Perks:Gympass(Wellhub) travel insuranceTastecard season ticket loans Cycle to Work scheme and dental insurance

Inclusion at Capco

We are committed to a barrier-free and inclusive recruitment process. If you require adjustments at any stage please let us know - were happy to support you. We welcome applicants from all backgrounds. At Capco we value the difference you make and the differences that make you. Our #BeYourselfAtWork culture champions diversity equity and inclusion and underpins the way we work with clients and colleagues every day.

Required Experience:

Senior IC

Senior Service DesignerLocation:London (Hybrid) Practice Area:Product & Experience Type:PermanentDesign with impact. Lead with empathy. Transform experiences.The RoleCapco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in f...