Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$48422.40 - $87152.00

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Monday through Friday On Call - Not Required Weekends (Saturday and Sunday)

Scheduled Hours:

Schedule may vary.

Shift:

4 - Mixed Shift 8 Hours (United States of America)

Hours:

40

Cost Center:

25082 - 4279 Addiction Immediate Care Webster

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

The Patient Navigator is a member of the inter-connected services established through the Massachusetts Department of Public Health/Bureau of Substance Addiction Services Hospital Based Substance Use Services Grant to improve access to and reduce utilization of acute services.

This position supports patients with identified substance use disorders by connecting to the healthcare system and receiving timely care through the establishment of a Medication Assisted Treatment Bridge Clinic.

The Navigator is responsible for engaging patients with substance use disorder services within the UMass Memorial-Harrington Healthcare system and external agencies.

The Navigator serves as a resource and liaison between patients practitioners clinical and administrative staff.

The Navigator will provide short-term case management with patients to identify their barriers to healthcare and connect them to the resources they may need including but not limited to state financial assistance insurance counseling and/or transportation.

The Navigator is vital in providing proactive attention to patients to optimize and secure connections to on-going treatment by promoting the continuum of care.

The Navigator expedites services and educates patients on the services provided by UMass Harrington Addiction Immediate Care Bridge Clinic or making external referrals when necessary.

Major Responsibilities:

* Identifying patient eligible for grant criteria via access through the Emergency Department

* Data collection and Entry

* Building community relationships with outside referral sources

* Providing reliable transportation for patients as needed

* Providing case management and referrals to meet patient needs

* Connecting patients to the UMass Harrington Healthcare Behavioral Health continuum of care

* Providing follow up contact with patients while part of the Bridge Clinic

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies procedures and objectives.

2. Complies with all health and safety regulations and requirements.

3. Respects diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism tolerance civility and acceptance toward all employees patients and visitors.

4. Maintains regular reliable and predictable attendance.

5. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications:

1. Experience with substance use disorders and mental health disorders preferred or willingness to learn.

2. Excellent communication skills and interpersonal skills.

3. Attendance to various staff meetings in accordance with grant requirements and to ensure program staff involvement.

4. Valid drivers license and proof of insurance

5. Strong organizational skills

6. Willingness to work with a multi-disciplinary team.

License/Certification/Education:

Required: Bachelors Degree

Preferred: Certified Alcohol and Drug Counselor (CADC) or Licensed Drug and Alcohol Counselor (LADC) preferred

Experience/Skills:

Required: Experience with substance use disorders and mental health disorders preferred or willingness to learn.

Preferred: Two years working within the substance use disorders field

The Organization reserves the right to modify position duties at any time.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.