Technical Onboarding Specialist

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs builds and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial environmental and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planets data to develop new technologies drive revenue power research and solve our worlds toughest obstacles.

As we control every component of hardware design manufacturing data processing and software engineering our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco Washington DC Germany Austria Slovenia and The Netherlands.

About the Role:

The Onboarding Specialist is responsible for owning and evolving Planets technical customer onboarding program with the goal of reducing time to value and helping customers successfully adopt Planet data tools and workflows.

Sitting within the Education & Enablement team this role works closely with Technical Support Customer Success Professional Services Product and Revenue Operations to deliver a consistent scalable onboarding experience across customer segments. The Onboarding Specialist leads the coordination of technical onboarding activities contributes to live onboarding delivery and plays a central role in designing and maintaining onboarding content campaigns and processes.

This is a full-time hybrid role which will require you to work from our Berlin office 3 days per week.

Impact Youll Own:

• Implement Planets technical customer onboarding program by delivering tailored and scalable onboarding experiences aligned to customer needs.
• Lead and coordinate cross-functional onboarding kickoff calls with new customers ensuring clear alignment on goals timelines and next steps.
• Partner with Technical Support to ensure smooth user provisioning and a seamless handoff into technical onboarding activities.
• Deliver and coordinate technical onboarding trainings including:
• Leading select live onboarding sessions
• Coordinating delivery across Education Support and other subject matter experts as appropriate
• Design maintain and improve scalable onboarding content and campaigns including:
• Automated onboarding communications
• Role persona or industry-specific onboarding resources
• Serve as a central point of contact for onboarding alignment across Education Customer Success Technical Support Professional Services and Product.
• Maintain and update onboarding-related learning resources in Planets Learning Management System (LMS) and related education platforms (Planet University Community Documentation Help Center).
• Contribute to the definition and continuous improvement of onboarding processes documentation and internal enablement materials.
• Use onboarding engagement data and feedback to inform improvements to onboarding content delivery and coordination.

What You Bring:

• 4 years of experience in a customer-facing role such as customer onboarding technical training customer education technical support or customer success.
• Bachelors degree in a related field.
• Solid technical aptitude with experience explaining technical concepts to non-technical audiences.
• Experience creating and delivering technical trainings workshops or enablement sessions.
• Hands-on experience with coding or scripting particularly in Python sufficient to understand customer workflows troubleshoot issues and support technical onboarding.
• Familiarity with adult learning principles and best practices for customer education.
• Ability to own and coordinate cross-functional programs balancing organization collaboration and stakeholder alignment in a customer-facing environment.

What Makes You Stand Out:

• Familiarity with GIS remote sensing or geospatial data platforms.
• Experience working in a SaaS data or developer-focused product environment.
• Experience working with Learning Management Systems (LMS) and education platforms.
• Exposure to onboarding automation customer engagement platforms or lifecycle communications.
• Experience supporting both live and scaled (self-serve or automated) onboarding models.
• Fluency in multiple languages.

Application Deadline:

May:59 (11:59p PT)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location based upon applicable law or company policy.

• Paid time off including vacation holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

Why we care so much about Belonging.
Were dedicated to helping the whole Planet and to do that we must strive to represent all of it within each of our offices and on all of our teams. Thats why Planet is guided by an ultimate north star of Belongingdreaming big as we approach our ongoing work. If this job intrigues you but youre thinking you might not have all the qualifications please... do apply! At Planet we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We dont just fill positions we aspire to fulfill peoples careers most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be so we hope youre excited to come along for the ride.

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process please reach out to or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking Apply Now at the top of this job posting I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants and hereby consent to the collection processing use and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking Apply Now at the top of this job posting I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe and hereby consent to the collection processing use and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such with the candidates consent select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect ones candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools and we encourage its responsible use. We understand that candidates may use various resources including AI tools to prepare for interviews and assessments. However during any live interview stage or when actively completing assessments for this position the use of AI toolse.g. Large Language Models (LLMs) deep fake technology strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation please contact with your request for assistance. Your message will be confidential and we will be happy to assist you. Violation of this policy may result in disqualification of your application.