Sales Support Representative
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Job Location:
Chicago, IL - USA
Hourly Salary:
$ 18 - 26
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
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Personal Information We Collect
What Well Bring:
At TransUnion we have a welcoming and energetic environment that encourages collaboration and innovation were consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities while discovering their genius.Come be a part of our team youll work with great people pioneering products and cutting-edge technology.
What Youll Bring:
- Prior experience in a customer center call center environment (preferably consumer credit reporting) or similar environment in a financial institution.
- Proficient in Excel and running pivots
Wed Love to See:
- Bachelors degree from an accredited college of university
- Strong command of systems procedures and principles relating to credit inquiries and call center practices
- Experience SalesForce TUBS SCM OnBase PeopleSoft Vista and OBIEE reporting capabilities. Always looking to improve our technology utilization.
Impact Youll Make:
- Answers and responds to incoming calls emails or SalesForce WRs received from customers (internal and external). Reps will provide prompt resolution to escalated inquiries to these high touch accounts.
- Provides ongoing support for these higher touch accounts and able to support their requests.
- Delivers expedited support to high profile customers providing expedited resolution.
- Provides usage and revenue reports (to name a few) to both internal and external customers in a timely and accurate fashion.
- Build rapport with internal and external customers.
- Demonstrated ability to work in a team environment
- Completes work in accordance to policy and also reviews for accuracy.
TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.
Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates paid time off for non-exempt associates up to 12 paid holidays per year health benefits (including medical dental and vision plan options and health spending accounts) mental health support disability benefits up to 12 weeks of paid parental leave adoption assistance fertility planning coverage legal benefits long-term care insurance commuter benefits tuition reimbursement charity gift matching employee stock purchase plan 401(k) retirement savings with employer match and access to TransUnions Employee Resource Groups. Spousal domestic partner and other eligible dependent coverage is available on select health and welfare plans.
We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting
Pay Scale Information :
The pay range for this position is $18.22 - $26.44 per hour. *The pay range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations.Regular fulltime non-sales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.TransUnions Internal Job Title:
Rep II Customer Support OperationsCompany:
TransUnion LLCRequired Experience:
Unclear Seniority
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Retail Sales
- Territory Management
- Upselling
- Product Demos
- Outside Sales
- Medicare
- negotiation
About Company
Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more
