Site Reliability & Observability Engineer (Technology Specialist IV) Digital and Technology Partners

Site Reliability & Observability Engineer (Technology Specialist IV) - Digital and Technology Partners - Remote

The Observability Administrator is responsible for the configuration management optimization and ongoing administration of the organizations Dynatrace observability platform. This role ensures full-stack visibility across applications infrastructure cloud environments and enduser experiences. The administrator partners with IT Operations Application teams Infrastructure Network and DevOps groups to enable proactive monitoring performance analytics and automated issue detection

• Manage the endtoend administration of the Dynatrace SaaS/Managed environment including tenant management security settings tagging and configuration policies.
• Deploy upgrade and maintain OneAgent ActiveGate and related components across hybrid and multicloud environments.
• Maintain governance over dashboards alerts maintenance windows management zones and rolebased access controls (RBAC).
• Define and maintain consistent tagging strategies to support service mapping ownership visibility and automated rootcause detection.
• Develop and maintain highvalue dashboards for technical teams leadership and business stakeholders.
• Provide monthly/quarterly observability reports covering performance trends risks capacity insights and optimization opportunities.
• Distill complex technical findings into clear executivefriendly communication.
• Perform related duties as assigned or requested.

• Bachelors degree in a technical discipline; Masters degree preferred
• 12-15 years preferred of related experience including 8 years of demonstrated ability in technology -depth knowledge of associated technology areas that could impact area of responsibility; healthcare technology experience preferred.

Other qualifications:

• 35 years of experience in application performance monitoring (APM) observability or enterprise monitoring.
• Hands-on experience with Dynatrace administration (SaaS or Managed).
• Strong understanding of cloud platforms (AWS Azure or GCP) Kubernetes Linux/Windows systems and networking fundamentals.
• Familiarity with logs/metrics/traces synthetic monitoring and distributed tracing concepts.
• Experience with automation and scripting (PowerShell Python Bash YAML Terraform preferred).
• Ability to troubleshoot complex application network and infrastructure performance issues.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $145200.00 - $217875.00 Annually. Actual salaries depend on a variety of factors including experience education and operational need. The salary range or contractual rate listed does not include bonuses/incentive differential pay or other forms of compensation or benefits.

Non-Bargaining Unit 297 - DTP Infrastructure Planning - MSH Mount Sinai Hospital