Default Management Supervisor

Description

Position Summary:

Responsible for supervising staff in the administration of foreclosure processes in a high loan volume nationwide environment. Requires handling multiple projects simultaneously and assisting in the management of vendors to support those operations. Oversees the day-to-day key workflow processes essential to meeting timeline performance in relation to all foreclosure actions. Responsibilities include ensuring compliance and adherence to all Agency Investor and Mortgage Insurer guidelines.

Responsibilities:

• Supervises foreclosure team and outsourcers on day-to-day workflows intercoms and work queues to ensure timeliness in delivery and adherence to policies and procedures.
• Responsible for recommending hiring and termination decisions overall direction coordination and evaluation of employees. Responsibilities include interviewing and training employees; planning and directing work; managing performance; addressing complaints and resolving problems.
• Manages performance metrics of assigned portfolios; provides management with weekly and monthly performance summary reports.
• Reviews exception reports related to Key Performance Indicators (KPIs) to improve bankruptcy timeline performance.
• Works through controllable bankruptcy delays to circumvent increases in Aged Inventory.
• Effectively leads staff by enhancing performance through motivational goal setting training to expand knowledge of job functions and maintaining a system of review to ensure accuracy and strengthen staff performance.
• Maintains communication with all business units most notably: Loss Mitigation Default Services General Counsel attorneys and vendors.
• Provides timely recognition and review of items that must be escalated to legal and proper departments; researches and resolves global ad loan level issues.
• Monitors monthly weekly and daily exception reports to ensure accuracy of production.
• Supervision of Outsourcer(s) and Default Staff on issues relating to areas of responsibility servicing system processes and procedures; including maintaining accurate records and reports.
• Performs productivity quality assurance and compliance reviews; updates management with progress reports and notification of any potential problems or issues that may interfere with productivity.
• Monitors foreclosure matters with the vendors to complete foreclosure in a timely manner.
• Provides reasons for delay when foreclosure will not meet the Investors requirements; responds to vendor intercoms.

Requirements:

• 5 years experience in the Mortgage Servicing industry with at least 3 years in Foreclosure Operations.
• 2 years experience supervising staff size of 5 - 15 employees.
• 2 years experience and shows proficiency in Black Knight Financial Services (MSP/BKFS) servicing system.
• FCRA and/or FDCPA training/certification preferred.
• Demonstrates knowledge of adherence to monitoring and responsibility for compliance with investor insurer state and federal regulations and laws as they pertain to this position incl FNMA FHLMC GNMA VA FHA and USDA.
• Understands 1st lien/2nd lien foreclosure process to assist vendors with proper instructions to minimize loss.
• Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word Excel PowerPoint and Outlook.
• Demonstrates a general working knowledge of all aspects of loan administration and loan servicing.
• Demonstrates good working knowledge of investor guidelines and servicing practices.
• Experience working with mortgage loan documentation best servicing practices regarding bankruptcy processing default bankruptcy laws and regulations.
• Bilingual (English and Spanish) considered a plus.
• High School Degree or equivalent required; Bachelors degree preferred.

Why work for #teamloanDepot:

• Competitive compensation package based on experience and skill set.
• Inclusive diverse and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate purposeful and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision
• Wellness program to support both mental and physical health.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010 loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier faster and less stressful to purchase or refinance a home. Today as the nations second largest non-bank retail mortgage lender loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of lifes most complex transactions. With headquarters in Southern California and offices nationwide loanDepot is committed to serving the communities in which its team lives and works through a variety of local regional and national philanthropic efforts.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.