Conversion Optimization Associate

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.

Have you heard of JBL or Harman/Kardon some of the worlds leading audio brands

The market we are leading in is fast paced fun and dynamic. Our headphones portable speakers and home entertainment systems will become your area of expertise.

At HARMAN you have more than a career. Our agile culture gives you the chance to rapidly develop your skills learn quickly and find ways to create excellent results. We invite you to constantly challenge yourself cultivate new ideas work on something new and enhance your abilities. There are many great opportunities across all our HARMAN divisions and locations. Like this one.

You will join our E-commerce department based in our EMEA Headquarters in Amsterdam The Netherlands in the position of:

Conversion Optimization Associate

A Career at HARMAN Lifestyle:

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle you connect consumers with the power of superior sound.

• Contribute your talents to high-end esteemed brands like JBL Harman Kardon Mark Levinson and Revel.
• Unite your passion for audio innovation with high-tech product development.
• Create pitch-perfect cutting-edge technology that elevates the listening experience.

About the Role:

Are you excited to support UX initiatives help optimize customer journeys and collaborate with multiple teams in a fastgrowing ecommerce environment

As a key member of the EMEA Online Ecommerce Team in a rapidly growing organization you will be responsible for improving the conversion rate and usability of our DirecttoConsumer (D2C) domains with a primary focus on JBL AKG and Harman this role you will serve as the main point of contact for our EMEA UX program.

While your core focus will be on helping us reach our commercial targets you will also play an important role in enhancing the overall usability of our branded this position you will work closely with the Merchandising and Customer Support teams as well as the Global Ecommerce team and external agencies ensuring strong collaboration across all touchpoints.

What You Will Do:

• Coordinate the monthly A/B testing roadmap by gathering inputs developing test plans and delivering actionable insights working closely with our external agency.
• Support UX research across the full customer journey by combining quantitative data (funnels click behavior performance metrics) with qualitative insights to uncover usability and conversion opportunities.
• Assist in identifying and resolving broken or underperforming website journeys prioritizing issues that negatively impact conversion rates.
• Contribute to the operational execution and user acceptance testing (UAT) of large-scale projects ensuring flawless delivery and alignment with business goals.
• Monitor the impact of UX initiatives on key performance indicators (KPIs) such as conversion rate average order value (AOV) and engagement metrics providing regular updates to stakeholders.
• Continuously evaluate test and enhance the checkout experience to reduce drop-offs improve load times and create a frictionless path to purchase.
• Collaborate with the merchandising team to implement and optimize journey-influencing elements (page structure product findability content elements).
• Work closely with analytics and merchandising teams to ensure accurate data collection reporting and measurement of journey performance.

By blending analyticalexpertisewith hands-on operational skills youwillimprovecustomer journeys maximize conversion opportunities and support the broader commercial goals of the organization.

What You Need

• Bachelors degree in a related field (e.g. UX/UI Design Human-Computer Interaction Psychology Data Analytics Business or similar disciplines).
• At least 1 year of experience in a UX CRO or ecommerce optimization role ideally within a commercially driven environment.
• Experience with A/B testing platforms such as Optimizely Google Optimize VWO or Kibo.
• Strong analytical skills with the ability to interpret onsite performance data using tools like Contentsquare or GA4 and translate insights into clear actionable recommendations.
• Proactive mindset for identifying website performance issues and broken processes that hinder conversions paired with strong troubleshooting abilities to resolve journey friction points.
• Excellent communication and collaboration skills with experience working crossfunctionally with different teams.
• Proven ability to manage and execute multiple projects simultaneously demonstrating strong attention to detail and timely delivery.
• Ability to multitask and prioritize effectively in a fastpaced environment.
• Eagerness to learn grow and contribute within a closeknit team.

What Makes You Eligible:

• Willingness to work in the office 23 days per week.

What We Offer:

• A flexible work schedule where you will be able to work from home up to 40% and the remaining days in in a fantastic new office at Houthavens Amsterdam.
• You are going to work in an international team within a friendly global working atmosphere.
• HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities professional training and competitive market base compensation.
• Top-notch employee discounts on world class HARMAN/Samsung products (JBL HARMAN Kardon Bowers & Wilkins AKG etc.)
• Professional development opportunities through HARMAN Universitys business and leadership academies.
• Internal talent management leadership acceleration programs.
• Be Brilliant employee recognition and rewards program.
• A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships.

Join HARMAN and discover a world of endless possibilities!

#LI-MV1

#LI-Hybrid

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.