Junior Contracts Engineer (9 month fixed-term contract)
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Snapshot:
Contract: 9-month fixed-term contract
Location: Bilbao Spain
Work setup: During the first half of the assignment the role will be fully on-site transitioning to a hybrid model in the second half (3 days on site 2 days remote)
This is a key role to provide exemplary levels of service to our customers by managing orders from receipt through to delivery. Work with partners to ensure the customers requirements are met in full. Ensure that the customer is kept always up-to-updated on order developments whilst managing any issues in a proactive manner.
Reporting to the Customers Service Manager in this role you will work with other departments and suppliers to effectively prioritize and expedite orders through to production release and with the Quality department to resolve and investigate customer quality complaints ensuring customer expectations are managed through to resolution.
In this role you will identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements diligently and accurately carry out contract reviews of customer orders.
Qualifications :
- Bachelors degree in Engineering or a Higher Education Diploma.
- 12 years of experience in a similar technical or commercial role (desirable).
- Ability to read and interpret engineering drawings.
- Strong commercial awareness and confidence using commercial terminology.
- Previous experience in Customer Service within a technical or industrial environment.
- Knowledge of material pricing and basic revenue forecasting.
- Familiarity with Microsoft AX / D365.
- Fluent Spanish and upperintermediate English (B2).
- Desirable knowledge of electric and pneumatic actuators
The Successful Candidate will have:
- Strong negotiation skills and confidence dealing with customers and suppliers.
- Experience working in manufacturing engineering or contractual environments.
- Good technical understanding of mechanical and electrical actuator products.
- Ability to build strong relationships across customers Sales Engineering and other internal teams.
- High attention to detail with the ability to work well under pressure and manage multiple tasks.
- Excellent communication skills paired with a strong customerfocused approach.
- A proactive problemsolving mindset with the ability to tackle challenges and drive solution
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IVR
- SOAP
- Avaya
- Solaris
- Cost Accounting Standards
- Database Design
- Hibernate
- ITIL
- Weblogic
- Express.js
- Contracts
- ASP
About Company
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has re ... View more
