Owner Services Specialist Division of Tenant & Owner Resources

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the citys housing and diversity and strength in the citys neighborhoods because every New Yorker deserves a safe affordable place to live in a neighborhood they love.

-We maintain building and resident safety and health
-We create opportunities for New Yorkers through housing affordability
-We engage New Yorkers to build and sustain neighborhood strength and diversity.


The Office of Housing Access and Stability (HAS) consists of the divisions of Housing Opportunity Tenant and Owner Resources Housing Stability Budget and Program Operations and Program Policy and Innovation. The mission of the office is to ensure fair efficient and transparent access to affordable housing. The Office provides subsidies placement services and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices affirmatively furthering fair housing and stabilizing the financial health of buildings.

Your Team:

At HPD rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPDs rental subsidies including Section 8 or the Housing Choice Voucher (HCV) program provide funding to eligible low-income families for rental assistance toward decent safe and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent and the NYC Department of Housing Preservation and Development (HPD) pays the difference directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Impact:

HPDs Division of Tenant & Owner Resources (DTOR) is responsible for the administration of rental subsidy programs that include Housing Choice Voucher (HCV) Project Based Voucher (PBV) Moderate Rehab Section 8 Moderate Rehab Single Room Occupancy (SRO) and Continuum of Care (CoC)-Shelter Plus Care (SPC) and NYC 15/15. Through these programs HPD serves over 40000 households and 9000 landlords in all five boroughs. DTOR is responsible for the initial application screening; confirming eligibility requirements; briefing applicants; and issuing vouchers. DTOR also monitors tenant and landlord compliance of their obligations under each program and continues to administer the ongoing subsidies throughout their participation. These continued activities include processing annual and interim recertifications to update family income/assets household composition and rent amounts; tenant moves and transfers; approved rent increases; Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results; and providing customer service to stakeholders through our Client Services office call center and the DTR Portal.

Your Role:

-Manage a caseload of assisted or applicant households
-Initial voucher application screening
-Determination and verification of eligibility
-Client or owner briefings (internal and external meetings)
-May perform community outreach to assist Section 8 participation
-Prepare and send appropriate correspondence track responses
-Document case files and electronic records file preparation
-Rent calculations
-Complete Rent Reasonableness determinations
-Attend mandatory trainings

Preferred skills:
-Excellent Communication Skills (both orally and in writing)
-Strong Customer Service Focus
-Computer Proficiency
-Bilingual a Plus
-Section 8 or other Rental Subsidy experience a Plus

Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications extensions or status changes including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

COMMUNITY ASSOCIATE - 56057

Qualifications :

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time