Workforce Management Real Time Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are currently recruiting for an experience Workforce Management Real Time Analyst to join our clients team in Essen.
DUTIES AND RESPONSIBILITIES:
- Monitor and track billable hour projections alerting management to potential risks.
- Communicate effectively with relevant teams and stakeholders.
- Coordinate and implement ad hoc events and training plans based on client needs.
- Ensure timely delivery and analysis of shrinkage adherence and attendance reports.
- Develop strategies to improve operations based on trends and performance data.
- Drive continuous improvement in operational efficiency.
- Maintain detailed documentation and perform analysis to guide future strategies.
REQUIREMENTS
- Fluency in English (C1 level minimum) with strong proficiency in both written and spoken communication.
- Minimum 2 years experience in a call center with at least 1 year in workforce management.
- Familiarity with workforce management processes (staffing scheduling service level analysis metrics).
- Proficient in common office software and productivity tools (e.g. spreadsheets word processing presentations).
- Knowledge of local labor laws and regulations related to workforce management (preferred).
- Strong decision-making problem-solving and resource allocation skills.
OFFER
- Competitive salary
- Relocation assistance
- Working Schedule; Rotating Late/Night shifts (3pm-11pm or 11pm-7am)
- Private health insurance after probation period
- Working as part of a dynamic and multicultural team
- Regular fruit deliveries for a healthy lifestyle and free drinks
- Employee wellness schemes to include partnerships with fitness centers restaurants etc.
Interested Apply now!
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
