Danish Customer Support Analyst Sofia

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Support Analyst Danish & English

Help people trust their money in a digital world.

This isnt a script-reading job.

Youll be the human connection between users and a world-class fintech platform where accuracy clarity and empathy are key to every interaction.

Were hiring a Danish-speaking Customer Support Analyst whos curious detail-oriented and ready to become an expert in digital finance support. If youve got the communication skills well teach you the tools and together well build a support experience that users trust.

What Youll Do:

Support Danish and English-speaking users with questions about payments accounts and financial tools

Investigate platform behavior detect inconsistencies and escalate where needed

Liaise with compliance technical and fraud teams to ensure fast accurate resolution

Offer users not just answers but confidence

Keep service quality high even when things get complex or time-sensitive

What Were Looking For:

Fluency in Danish (C1/C2) and English (B2 or higher)

Experience in customer support or a service-driven role fintech or tech is a bonus

Tech-comfortable: navigating dashboards CRMs or internal platforms feels natural

Strong written and verbal communication skills with a calm clear approach

A mindset that values precision patience and user trust

What We Offer:

Relocation package available

Structured onboarding and fintech training no finance background needed

A multicultural supportive team focused on excellence not call volume

Career development and the chance to grow with a rapidly evolving sector

The opportunity to make a real impact in how users experience and trust their financial tools

If youre ready to bring clarity and confidence to the world of digital finance and do it in a way that reflects the needs of real people this is your next step.

Apply now and shape how the future of fintech feels.

Customer Support Analyst Danish & English Help people trust their money in a digital world. This isnt a script-reading job. Youll be the human connection between users and a world-class fintech platform where accuracy clarity and empathy are key to every interaction. Were hiring a Danish-speaking Cu...