Hardware Technician, Level 2

Columbia, IN - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

What You Will Do:

As a Hardware Technician Level 2 you will provide advanced hands-on IT field support to ensure reliable operation of enterprise hardware connectivity infrastructure and end-user systems. You will support Tier 2 and Tier 3 technical troubleshooting hardware installations site surveys and infrastructure maintenance across multiple customer locations. This role combines technical expertise operational support and customer-facing service to maintain system stability minimize downtime and ensure seamless technology performance.

Key Responsibilities:

Provide Tier 2 and Tier 3 technical support for workstations servers printers peripherals teleconferencing equipment and network infrastructure both remotely and on-site
Troubleshoot repair test and maintain hardware systems to ensure optimal performance and reliability
Conduct site surveys to assess hardware configurations infrastructure needs and user requirements
Prepare documentation including diagrams configuration updates installation plans and technical reports
Support hardware acquisition by analyzing requirements preparing technical specifications and coordinating installation schedules
Install configure and test hardware and cabling for network upgrades and infrastructure deployments
Build and install specialized interconnecting cables as required for unique integration needs
Train end users on proper hardware usage maintenance and troubleshooting best practices
Maintain fiber optic modems multiplexers Ethernet cabling telephone systems and related infrastructure
Utilize ticketing systems to document incidents track resolutions and maintain operational transparency
Provide timely support for end-user connectivity issues and technical inquiries
Collaborate with IT teams vendors and stakeholders to support projects and continuous improvement initiatives

Required Skills and Qualifications:

Strong experience installing troubleshooting and repairing computer hardware peripherals and infrastructure equipment
Experience installing Windows operating systems applications antivirus software and security patches
Ability to read and interpret technical manuals schematics and configuration documentation
Familiarity with Active Directory security policies and enterprise IT environments
Experience supporting end users remotely and on-site
Proficiency with Microsoft Office applications including Word Excel PowerPoint and Access
Strong analytical troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently manage priorities effectively and support multiple locations
Experience with fiber optic connectivity cabling and telecommunications infrastructure preferred

Education and Experience:

High school diploma or GED required
Minimum of four (4) years of relevant IT support or hardware technician experience

Certifications:

Security certification strongly preferred

Additional Requirements

Ability to travel within a 550 mile radius of Ft. Meade / Northern Virginia region
Must be able to drive a company vehicle as required
Ability to lift and move equipment up to 50 lbs
Availability for an 8-hour shift scheduled between 6:00 AM 6:00 PM based on operational needs

Clearance Requirement:

Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software:

At Independent Software our people are the mission. Weve built a company around collaboration integrity and innovation and we make sure our team has the tools and support to grow succeed and thrive.

When you join us you will:

Support critical national security missions that matter
Be part of a close-knit employee-first culture where your voice is heard
Expand your skills through ongoing training mentorship and career development
Enjoy competitive compensation generous benefits and work-life balance

Ready to take the next step in your career Join us and be part of something bigger.

Apply today.

Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Required Experience:

Manager

What You Will Do:As a Hardware Technician Level 2 you will provide advanced hands-on IT field support to ensure reliable operation of enterprise hardware connectivity infrastructure and end-user systems. You will support Tier 2 and Tier 3 technical troubleshooting hardware installations site surveys...

Provide Tier 2 and Tier 3 technical support for workstations servers printers peripherals teleconferencing equipment and network infrastructure both remotely and on-site
Troubleshoot repair test and maintain hardware systems to ensure optimal performance and reliability
Conduct site surveys to assess hardware configurations infrastructure needs and user requirements
Prepare documentation including diagrams configuration updates installation plans and technical reports
Support hardware acquisition by analyzing requirements preparing technical specifications and coordinating installation schedules
Install configure and test hardware and cabling for network upgrades and infrastructure deployments
Build and install specialized interconnecting cables as required for unique integration needs
Train end users on proper hardware usage maintenance and troubleshooting best practices
Maintain fiber optic modems multiplexers Ethernet cabling telephone systems and related infrastructure
Utilize ticketing systems to document incidents track resolutions and maintain operational transparency
Provide timely support for end-user connectivity issues and technical inquiries
Collaborate with IT teams vendors and stakeholders to support projects and continuous improvement initiatives

Required Skills and Qualifications:

Strong experience installing troubleshooting and repairing computer hardware peripherals and infrastructure equipment
Experience installing Windows operating systems applications antivirus software and security patches
Ability to read and interpret technical manuals schematics and configuration documentation
Familiarity with Active Directory security policies and enterprise IT environments
Experience supporting end users remotely and on-site
Proficiency with Microsoft Office applications including Word Excel PowerPoint and Access
Strong analytical troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently manage priorities effectively and support multiple locations
Experience with fiber optic connectivity cabling and telecommunications infrastructure preferred

Education and Experience:

High school diploma or GED required
Minimum of four (4) years of relevant IT support or hardware technician experience

Certifications:

Security certification strongly preferred

Additional Requirements

Ability to travel within a 550 mile radius of Ft. Meade / Northern Virginia region
Must be able to drive a company vehicle as required
Ability to lift and move equipment up to 50 lbs
Availability for an 8-hour shift scheduled between 6:00 AM 6:00 PM based on operational needs

Clearance Requirement: