Control Tower Specialist
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Job Location:
Albany, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
About Care Access
Care Access is working to make the future of health better for all.With hundreds of research locations mobile clinics and clinicians across the globe we bring world-class research and health services directly to communities that often face barriers to care.We are dedicated to ensuring that every person has the opportunity to understand their health access the care they needand contribute to the medical breakthroughs of tomorrow.
With programs likeFuture of Medicine which makes advanced health screenings and research opportunities accessible to communities worldwide andDifference Makers which supports local leaders to expand their community health and wellbeing efforts we put people at the heart of medical progress. Through partnerships technology and perseverance we are reimagining how clinical research and health services reach the world. Together we are building a future of health that is better and more accessible for all.
To learn more about Care Access .
How This Role Makes A Difference
Care Access is seeking a detail-oriented and agile Control Tower Specialist to support our nationwide asset monitoring and issue resolution infrastructure. This role serves as the central operational liaison for real-time oversight of clinical research assetsincluding Mobile Site Vehicles (MSVs) refrigeration systems medical equipment and environmental controlscritical to decentralized clinical trials.
The ideal candidate brings strong situational awareness operational composure and service-minded communication to ensure smooth functioning and responsiveness across field and internal teams. This position is pivotal in enhancing operational efficiency system reliability and stakeholder coordination.
How Youll Make An Impact
- Monitor and track real-time statuses of all deployed assets including vehicles refrigeration units medical equipment and environmental control systems (E-Control) across multiple platforms.
- Respond promptly to system-generated alerts equipment issues and field requests coordinating directly with MSV specialists site staff logistics teams and internal stakeholders to facilitate quick and efficient resolutions.
- Accurately document all incidents troubleshooting steps asset statuses and resolutions in established tracking systems ensuring comprehensive records for audit and compliance purposes.
- Conduct report consolidation and routine audits of tracking systems and asset management databases to verify accuracy update statuses and maintain data integrity.
- Provide clear concise and proactive communication to field personnel cross-functional teams and leadership regarding asset status troubleshooting steps and resolution timelines.
- Oversee asset calibration schedules and maintenance compliance promptly reporting deviations or anomalies for corrective action.
- Assist with additional projects such as report design data maintenance etc.
- Actively participate in system evaluations quality inspections and continuous improvement initiatives to refine Control Tower processes and optimize performance.
- Analyze operational data to identify patterns trends or recurring challenges developing recommendations and action plans to enhance operational efficiency and reliability.
- Maintain and strengthen relationships with field personnel MSV specialists and cross-functional teams to ensure seamless collaboration and efficient issue resolution.
The Expertise Required
- Exceptional attention to detail and documentation accuracy.
- Strong communication and interpersonal skills to ensure clarity with cross department communication during high-pressure events.
- Demonstrated ability to manage multiple priorities and remain composed in dynamic environments.
- Technical proficiency with monitoring platforms data systems and basic diagnostic tools.
- Organized proactive and adaptable with strong time management capabilities.
- Familiarity with dispatching telemetry or centralized operations systems preferred.
Certifications/Licenses Education and Experience:
- Minimum 2 years in logistics coordination central monitoring dispatch or similar technical operations role.
- High school diploma required; Associate degree preferred.
- Prior experience in emergency communication centers or clinical trial logistics is highly desirable.
How We Work Together
- This is an onsite position with less than 15% travel requirements. Occasional planned travel may be required as part of the role.
- Physical demands associated with this position Include:
- Walking-10%
- Standing-10%
- Sitting-75%
- Lifting-4%
- Up to 25lbs Overhead
- Driving-1%
How We Work Together
- Location: This is a remote position with less than 10% travel requirements.
- Travel:Occasional national planned travel may beas part of the role.
- Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
Benefits & Perks (US Full Time Employees)
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical dental and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan with Company Match
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access please reach out to:
Required Experience:
IC
Key Skills
- Customer Service
- Consumer Durables
- Document Control Management
- Field
- Financial Accounting
