Bilingual Dental Client Service Specialist, Riverside
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description
If youre looking to be a part of a collaborative environment where your skills can make an impact explore our current opportunities in creating a better future for public health.
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services community programming and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation engagement and health equity HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant
Position Overview:
The Client Services Specialist performs programmatic administrative and logistical duties of a difficult nature involving considerable variety and complexity of assignments and requiring independent judgment in applying guidelines to assigned work tasks. This role is key to implementation of the day-to-day program activities and/or services for the dental programs of Harris County Public Health (HCPH). The Client Services Specialist is responsible for facilitating all tasks in accordance with all HCPH and Dental Program protocols. This role requires the adaptability to work in multiple capacities to ensure efficient operations for the clinics mobile unit community programs and school-based programs.
Duties & Responsibilities:
- Provide preparation set-up and support for dental programs and events encompassing patient registration preparation and event logistics.
- Prepare and assemble supplies and documents required for dental events maintain an inventory of dental resources and ensure timely submission of requests for additional supplies.
- Greet patients/participants upon arrival coordinate patient registration and ensure proper integration of all event/visit documents into the appropriate computer program.
- Maintain an active reliable presence at health fairs and other community venues furnishing accurate information for community members seeking dental services within HCPH programs.
- Conduct follow-up calls and communication with patients/participants and other callers.
- Answer telephone inquiries screen calls to determine the nature and urgency of inquiries refer calls as appropriate and schedule appointments with dental clinical staff. Instruct patients as needed regarding further resources confirm scheduled appointments and update appointment status in Dentrix electronic records.
- Prepare and utilize reports to ensure accuracy support proper records documentation and document patient and community encounters. Additionally perform patient eligibility screening and verify insurance eligibility.
- Provide age-specific dental education to patients and participants. Other duties as assigned.
Harris County is an Equal Opportunity Employer
you need special services or accommodations please call or email
Requirements
Education:
- Health Related Technical Field Certification or Associates Degree
Experience:
- Six months experience in a clinical office setting or community program
Certifications/Licenses:
- Current Texas Drivers License (upon hire)
- BLS for Healthcare Providers if required for certification or CPR
Language(s):
- Bilingual (Spanish/English)
Knowledge Skills and Abilities:
- Proficient in MS Office Suite (Word Excel PowerPoint Outlook)
- Excellent communication skills (verbal and written)
- Ability to work well with public and staff members
- Must use your personal mobile device for our Multifactor Authentication process
Core Competencies:
Organizational Leadership
- Understands the organizational mission
- Understands ethics and public good; is concerned with public trust
- Demonstrates respect for the opinions and beliefs of others
Collaboration
- Contributes to an inclusive workplace where equity diversity inclusion and individual differences are valued and leveraged to achieve the vision and mission
- Demonstrates a sense of responsibility for the success of the group
- Collaborates with others to improve quality and address needs
Innovation
- Ability to adapt to change
Interpersonal Abilities/Personal Characteristics
- Treats others with courtesy sensitivity and respect
- Behaves in an honest fair and ethical manner
- Assesses and recognizes own strengths and weaknesses
- Uses sound judgment
- Self-motivated
- Organizes and maintains work environment to allow for maximum productivity
Communication
- Communicates clearly and effectively both orally and in writing
NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbut ONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.
Preferences
- N/A
General Information
Position Type and Typical Hours of Work:
- This is a full-time regular position.
- Monday through Friday from 8 am to 5 pm but these times may vary due to the variability of an event-based schedule.
- Other days and hours as necessary.
Work Environment:
- This job operates in both a clinical environment as well as in alternative community based settings including mobile dental events in different locations throughout Harris County. This role routinely uses standard office equipment such as computers phones photocopiers and scanners.
Physical Demands:
- This role requires the ability to lift carry push pull up to 50 pounds; plus bending and standing for periods at a time.
Work Location:
- Harris County Public Health: Riverside Clinic - 3204 Ennis St Houston TX 77004.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Key Skills
- Office Manager Experience
- Accounts Receivable
- Dentrix
- Computer Operation
- ICD-10
- Dental Receptionist
- Chairside Assisting
- Dental Office Experience
- Medical Billing
- Front Desk
- CPT Coding
- Eaglesoft
