Apprentice Product Eng

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

Role Summary
As an Apprentice / Trainee Engineer you will be part of the backbone that ensures our SaaS platform runs smoothly and reliably. Youll work alongside experienced engineers to monitor infrastructure troubleshoot issues and help maintain high availability. This role is ideal for recent graduates or candidates at the start of their cloud / operations journey.

Key Responsibilities
Monitor cloud-based SaaS infrastructure for uptime performance and reliability (247 operations). Built In1
Track application health and log/report errors exceptions and anomalies. Built In
Follow defined incident escalation procedures based on severity and SLA guidelines. Weekday Jobs
Learn and adapt to evolving internal infrastructure tooling and technologies.
Automate routine tasks using scripting (PowerShell Python VBScript or similar).
Assist in maintenance activities deployments and ensuring system stability.
Document operational procedures incidents and troubleshooting guides.
Collaborate with global and cross-functional teams including engineering support and product.
Be ready to work in rotational shifts if required to support continuous operations. Weekday Jobs

Required Qualifications & Skills
Bachelors degree in computer science Information Technology Engineering or a related field.
Basic understanding of cloud services preferably AWS or strong willingness to learn. Built In
Familiarity with operating systems such as Linux / Unix and Windows Server. CyberTecz Pro
Problem-solving mindset: ability to troubleshoot and analyze system issues.
Basic scripting skills (PowerShell Python VBScript or Regex). CyberTecz Pro
Good communication skills both written and verbal.
Ability to work both independently and as part of a team.
Flexibility to work in 247 shift model if needed. Weekday Job

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.