Live Chat Agent

Parsippany, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

The Live Chat Agent position at QP Group involves providing exceptional customer service and support through live chat communication. The role requires handling various inquiries resolving issues and addressing customer concerns efficiently and effectively.

Job Responsibilities:

Engage with customers via live chat to provide assistance and support
Respond promptly to customer inquiries with accurate information
Identify and assess customer needs to satisfaction
Resolve customer complaints and issues in a timely manner
Utilize CRM systems and tools to document customer interactions and maintain records
Collaborate with other team members to ensure seamless customer experience

Essential Qualifications:

Excellent communication skills both written and verbal
Strong customer service orientation with a problem-solving attitude
Ability to multitask and prioritize in a fast-paced environment
High school diploma or equivalent

Desired Experience:

Minimum of 1-2 years of experience in a customer service role
Previous experience in live chat support is a plus

Salary & Benefits:

Salary Range: $20.50 to $23.00 per hour
Benefits package including health insurance retirement plans and paid time off
Opportunity for career growth and advancement within the company

Job Description:The Live Chat Agent position at QP Group involves providing exceptional customer service and support through live chat communication. The role requires handling various inquiries resolving issues and addressing customer concerns efficiently and effectively.Job Responsibilities:Engage...