Field Service Engineer I

Sterling, MA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Thorlabs is pleased to play a role in advancing science through the components instruments and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e. light-based) technologies that positively impact our customers employees and communities. Via educational outreach and more sustainable business practices we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun fast-paced culture.

The Life Science Field Service Engineer is responsible for installing servicing and supporting the imaging systems product line including but not limited to confocal and multiphoton microscopes. The position helps develop programs for after sales installation preventive maintenance and service contracts to support a growing line of imaging systems. Field Service Engineer must have a solid understanding of the life science industry; laser optics and microscopy experience is preferred. The position maybe field based.

Install new systems

Perform warranty related service at customer sites

Improve internal and external service reporting

Execute Preventive Maintenance program for existing customers

Promote service contracts for customers

Document field service activities

Improve customer response time

Assist system installation and evaluation for tradeshows

The Company retains the right to change or assign other duties to this position

Requirements

Experience:
Entry level to 4 years hands-on experience aligning maintaining and servicing optical equipment including lasers and microscopes preferred

Prior field service experience

Direct customer relationship experience

Education:

BS in Engineering Technology EE Biomedical Science Physics or equivalent. Technical school/military experience considered.

Specialized Knowledge and Skills:

Proficient in Windows based PC machine use especially MS Office and other communication tools.

Ability to work independently and ability to work in a team environment and comply with high quality standards as well

Strong communication and facilitation skills.

Strong business acumen Understanding of customer/marketplace and drivers that influence customer behavior

Strong problem solving/analysis skills related to field service

Must be willing to travel 75% of the time

The estimated pay range for this role is $71400 - $ 93900 annually

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race color religion gender gender identify or expression sexual orientation national origin genetics disability age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Benefits

Thorlabs offers a complete benefits package that includes medical dental and vision insurance company paid life insurance a generous PTO package a 401(k) plan and tuition reimbursement just to name a few.

Required Experience:

DescriptionThorlabs is pleased to play a role in advancing science through the components instruments and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e. light-based) technolo...