General Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB TITLE
GENERAL MANAGER (GM)
REPORTS TO CEO/Director
POSITION DESCRIPTION
Position purpose
The General Manager (GM) is responsible for the overall operational and strategic leadership of TDT Training Australia. The role ensures the effective delivery of high-quality training services strong financial performance compliance with regulatory standards and sustainable business growth. The GM provides leadership to site managers driving operational excellence and client satisfaction while aligning with TDTs mission and values.Main tasks Core objectives include:
Support the CEO in Business strategy identify growth opportunities and drive innovation
Increases managements effectiveness efficiency through design and implementation of accountability measures in collaboration with senior management team
Provide operational oversight by ensuring consistency in efficient delivery of training and service across all TDT sites
Prepare and manage budget forecasts and financial report collaboration with Head of Finance
Build strong relationship with clients regulators industry partners in collaboration with Heads of Departments
Maintains quality service by establishing and enforcing organization standards
Provide team leadership through coaching and support to site managers to deliver operational and commercial goals in liaison with senior management teamThe above list is not exhaustive and the role may change to meet the overall objectives of the Duties
Fulfil other duties as required by management
Required qualities
Results-driven and solutions-focused
Strong leadership presence with collaborative style
Strategic and commercially minded.
Ability to work under pressure
Committed to compliance quality and safetyDesired competencies
Analytical thinking
Initiative
Business awareness
Tenacity
Strategic thinking
Positive approach to change
PERSON SPECIFICATION
Qualifications
Tertiary qualification in Business or Management (preferred)Experience Senior management experience in training education logistics or related industry
Knowledge
Strong knowledge of RTO compliance and vocational training frameworksSkills & competencies
Customer service focused: committed to providing exceptional customer service across all channels written phone and face to face
Communication: the ability to communicate clearly and concisely varying communication style depending upon the audience
Attention to detail: excellent attention to detail and written skills when communicating with others both internally and externally
Commerciality: ability to apply knowledge in a practical commercial manner
Teamwork: willingness to assist and support others as required and get on with team members
Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely mannerPersonal attributes
Professional approach (essential)
Confident manner (essential)
Positive approach to change (essential)
Key Performance indicators (KPIs)
Achievement of revenue and profitability targets across TDT sites
Compliance audit outcomes (ASQA VicRoads WorkSafe
Successful development and implementation of business growth initiatives
High levels of client satisfaction and retention
Operational efficiency and cost management
Strong operational efficiency and site performance
Effective leadership and collaboration across the management teamThis job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job related tasks requested by management and as necessitated by the development of this role and the development of the business.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
About Company
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