This is an exciting time to join Barnet as we grow our Digital Data and Technology (DDaT) capabilities and accelerate our digital transformation journey. Were investing in smarter services better use of data modern technology and youll play a key part in shaping this future.
As a Content Designer youll be part of our Website & Digital Content Design Team working in a multidisciplinary environment alongside colleagues from across DDaT. Together youll help deliver innovative digital solutions that make a real difference to residents and staff.
Youll create content that is simple clear and accessible helping people find what they need quickly and complete tasks with confidence.
This isnt a graphic design or marketing role although we do work closely with our colleagues in these areas. Our roles are mostly but not exclusively about words and interactions that create accessible user centred content.
Its a busy and rewarding role with plenty of variety. Youll contribute to major projects including:
redesigning our digital front door to improve how residents access services such as Council Tax Revenues & Benefits and Adult Social Care
migrating our Drupal CMS to LocalGov Drupal and shaping the future of our CMS
designing and enhancing our new My Account for residents
improving and redesigning online service forms
bringing microsites back into the main Barnet website
continuously reviewing testing and improving website content and user journeys.
Youll work closely with service areas and subject matter experts to create test and iterate content based on user needs. Youll also manage daily content requests edit and publish updates and help ensure that our digital services are accessible and meet high standards of clarity and usability.
This is a hybrid role with currently 1 day a week minimum (team day) in our Colindale office.
We also come into the office to meet service stakeholders work together on collaboration discovery and user testing sessions and department days.
Youre a skilled and enthusiastic Content Designer who is passionate about improving public services through clear accessible and user centred content. You understand how people use digital services and you enjoy turning complex information into simple intuitive journeys.
Youll thrive in this role if you:
have experience designing high quality user focused digital content
are confident using research evidence and data to inform decisions
understand accessibility standards and how to design for all users
can collaborate well with subject matter experts designers developers and product teams
enjoy solving problems simplifying complexity and improving user journeys
can manage competing priorities in a busy multidisciplinary environment
are motivated by delivering meaningful improvements for residents and communities
If youre committed to transforming digital information and services through user centred accessible design wed love to hear from you.
Required Experience:
IC