Systems Administrator

Omaha, NE - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary:

The Systems Administrator acts as the foundation for Meriplexs Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TACs ticketing system to resolve Level 1 end user issues. This position must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support. This role will be responsible for providing on-site support to a Meriplex client located in Omaha NE.

Key Responsibilities:

Deliver general workstation support.
Provide customer specific application support.
Troubleshoot basic network connectivity and devices/user connectivity.
Administer incident response system reboots.
Perform basic OS support.
Utilize basic Azure support skills.
Provide first level triage virtual server support to reestablish functionality.
Driven to follow all SOP to resolve all technical issues.
Navigate Active Directory to enact distribution groups and create change and disable users.
Perform basic ITIL security to provide basic printing and connectivity support.
Deliver scripted application support.
TCP/IP troubleshooting abilities.
Able to perform basic VPN connectivity issues and password resets.
Basic end-user email support.

Knowledge Skills and Abilities:

Basic knowledge of Microsoft 365 applications.
Basic knowledge of command line.
Understanding of basic technical triage methodologies.
Basic TCP/IP understanding.
Ability to communicate both verbal and written technical information to a wide range of end-users.
Ability to effectively set expectations regarding delivery of service.
Strengthen customer relationships by providing exemplary customer service.
Ability to work in a team environment; contribute as a team member and treat co-workers subordinates and customers with respect.
Adherence to ticketing methodologies regarding documentation process and workflow.
Support manage troubleshoot and resolve service requests with the appropriate level of urgency and professionalism.
Properly manage workflow using research documentation RMM tools ticket system and communication.

Preferred Education Experience and Certifications:

Prior MSP support desk experience highly encouraged.
A certification.
Network certification.
Server certification.
Azure support.
Superior reading writing and communication skills.
Basic knowledge of network concepts devices and best practices.
Basic Microsoft 365 certification.

Required Experience:

Unclear Seniority

Position Summary:The Systems Administrator acts as the foundation for Meriplexs Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TACs ticketing system to resolve Level 1 end user issues. This position must deliver exemplary customer service while following a...

Position Summary:

Key Responsibilities:

Deliver general workstation support.
Provide customer specific application support.
Troubleshoot basic network connectivity and devices/user connectivity.
Administer incident response system reboots.
Perform basic OS support.
Utilize basic Azure support skills.
Provide first level triage virtual server support to reestablish functionality.
Driven to follow all SOP to resolve all technical issues.
Navigate Active Directory to enact distribution groups and create change and disable users.
Perform basic ITIL security to provide basic printing and connectivity support.
Deliver scripted application support.
TCP/IP troubleshooting abilities.
Able to perform basic VPN connectivity issues and password resets.
Basic end-user email support.

Knowledge Skills and Abilities:

Basic knowledge of Microsoft 365 applications.
Basic knowledge of command line.
Understanding of basic technical triage methodologies.
Basic TCP/IP understanding.
Ability to communicate both verbal and written technical information to a wide range of end-users.
Ability to effectively set expectations regarding delivery of service.
Strengthen customer relationships by providing exemplary customer service.
Ability to work in a team environment; contribute as a team member and treat co-workers subordinates and customers with respect.
Adherence to ticketing methodologies regarding documentation process and workflow.
Support manage troubleshoot and resolve service requests with the appropriate level of urgency and professionalism.
Properly manage workflow using research documentation RMM tools ticket system and communication.

Preferred Education Experience and Certifications: