Medtech Field Service Agent Idaho

Our MedTech Field Service Agentsemploy their technical and customer service experience by collaborating with healthcare professionals and will be responsible for assisting Field Service Technicians with replacing parts troubleshooting repairing and updating medical devices in a hospital setting with the support of an on-site team. This is a great opportunity to develop and advance your technical skills!

Responsibilities:

• Assist field service staff with organizing testing updating medical devices installing/configuring hardware software and network products
• Manually move and carry medical equipment and un-box medical devices from shipping or storage containers
• Set-up and organization of equipment and workstations
• Conduct routine checks and records data from product tests after installation and configuration

• Assignment-based schedule working per diem
• Travel nationally to support customer needs
• Provide ongoing communication and customer support to on-site hospital staff.
• Provide on-the-job training (OTJ) for new hires.
• Complete other duties at the discretion of management

Job Requirements:

• High school diploma or equivalent required
• Minimum of 1-2 years of technical experience in a hospital setting preferred. Other Field Technician experience in healthcare setting will be considered.
• An active and unrestricted driver license and a personal vehicle for local work related assignments are required for this position. Travel time and mileage are reimbursed.
• Must be comfortable with basic software programs and Microsoft operating system
• Ability to assemble and disassemble equipment and devicesrequired
• Ability to sit and stand for long periods of time and lift up to 50 poundsrequired
• Ability to work an assignment-based schedule with 40 hours commitment per week when on assignmentrequired
• Ability to clear hospital vendor credentialing requirements including proof of vaccination status

Preferred Qualifications:

• Hardware - Replacing Bezels key pads buttons batteries etc.

• Software - Calibrations networking software updates etc.
• Set-up and organize the equipment and workstations.
• Conduct routine checks and records data from product tests after installation and configuration
• IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results improve patient outcomes and unleash new opportunities.

Benefits: This position is not eligible for our Medical Benefits.

Vaccine/Immunization/Hospital Credentialing Requirement:A required function of this job requires individuals to enter various healthcare facilities. Thus upon selection individuals must complete healthcare facility credentialing process. To obtain credentials individuals must meet the immunization requirements specified by the facility. Individuals are typically requiredto have completed/up to date: Measles Mumps & Rubella vaccine Varicella (chicken pox) vaccine Negative Tuberculosis (TB) Test Tetanus Diphtheria & Pertussis (Tdap) vaccine Hepatitis B vaccine Influenza vaccine (seasonal) and COVID-19 vaccine primary series (heavily enforced by most facilities some require booster(s)).Please note IQVIA complies withall applicable laws regardingreasonable accommodationsor exemptions for religious medical or other legally protected reasons however our clients requirements may supersede this.

*Please note: Due to the nature of this role it is not eligible for Visa sponsorship.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.