Academic Success Advisor

Job Profile:

Job Family:

Time Type:

Max Pay Depends on experience:

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Job Description:

The W. P. Carey School of Business Undergraduate Programs Office is currently seeking service-oriented individuals to join one of our dynamic Advising teams. Our undergraduate advising teams support our Tempe Campus Polytechnic Campus West Campus and ASU Online students focusing on student success retention and timely progress toward degree completion. Strong technical administrative and organizational skills are needed along with the desire to help students succeed. Academic Success Advisors have a Business is Personal perspective along with strong written and verbal communication skills. They are also part of a team that jumps in and is willing to help out when and wherever necessary. These supporting activities include but are not limited to teaching a first-year student success course assisting with New Student Orientation participating in New Student Welcome events and attending W. P. Carey Convocation.

DAYS AND SCHEDULE: 8:00 AM to 5:00 PM; M-F; some evenings and weekends as needed.

Position Salary Range:

• $45000; to commensurate with education and experience

Essential Duties:

• Serves as a professional academic advisor for the W. P. Carey School of Business advising undergraduate business students and other interested undergraduate students

• Works with students both one-on-one and in group/class settings interacting in-person phone Zoom email and/or other technology

• Proactively monitors student academic progress through a variety of reporting tools including eAdvisor Salesforce PeopleSoft and addition to these tools phone outreach will be used to relay academic options course selection and registration

• Responds promptly to student questions and concerns working with them in their degree progression and completion. This includes current prospective (high school and transfer) and students in transition (incoming or outgoing)

• Assist student with interpreting University college and program level academic policies and procedures

• Working closely with students to identify all academic options including but not limited to: degrees extracurricular activities study abroad program(s) research and internships; supporting and providing counsel to students in selection of options best suited to students goals interests and skills

• Works closely and collaboratively with students faculty and staff to ensure academic success

• Assist students and parents in crisis; making appropriate and timely referrals for non-academic issues and/or concerns to applicable services including but not limited to: Student Health Counseling & Consultation and Career Services

• Participate in and present at workshops related to academic advisement and skill development

• Actively participate in and attend Undergraduate Program events including New Student Orientation New Student Welcome events WPC 101 Convocation and more

Desired Qualifications:

• Bachelors degree

• Masters degree preferred

• Experience working with students in higher education/college level academic advising

• Collaborative positive outlook; flexibility

• Evidence of effective verbal and written communication skills

• Demonstrated use of problem-solving skills; critical thinking; time management skills; and having to rapidly adapt and effectively utilize new technology practices and policies

• Experience in establishing and maintaining effective working relationships with peers faculty students administration and others

• Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented

• Demonstrated knowledge of ASU academic structure and organization

• Experience using: Student information computer system (i.e. PeopleSoft DARS etc.)

• Experience using: Microsoft Office Applications (i.e. Outlook Word Excel Access PowerPoint)

• Experience using: CRM (i.e. Salesforce)

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work

• W. P. Carey staff embody a how can I help you mentality and are embedded in a Business is Personal culture

• Ability to operate independently within a larger collaborative team environment

• Ability to clearly communicate to perform essential functions. Use office equipment including but not limited to: computer workstation/laptop (keyboard monitor and mouse) printer fax calculator copier telephone and associated computer/technology peripherals

• Ability to problem-solve and assess students individual needs to provide accurate detailed information regarding academic planning retention scholarship renewal and degree completion

• Ability to rapidly learn adapt and effectively utilize new technology practices policies and methods.

• Cognitive ability to communicate effectively both in writing and verbally to develop advisement materials in various formats (electronic hard-copy etc.) and to coordinate and present information to current and prospective students

• Cognitive ability to provide complex evaluations/assessments of students/programs including interpretation of policies procedures and requirements of various degree/certification programs within the school

• Travel - Individuals will be located in one of our offices at Tempe West Polytechnic or remotely. Regardless of campus location individuals must be willing to travel to multiple campus locations in the Phoenix metropolitan area (campus shuttle available)

• Work extended hours including evening and/or weekends as needed

ASU is a diverse enterprise with a wide variety of work and learning modes locations and a commitment to sustainability innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options:

• Alternative work schedules can include four 10-hour workdays in a workweek; a nine-day 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.

• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Department Statement:

The W. P. Carey School of Business at Arizona State University is the largest business school in the United States with more than 23000 students and 120000 alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year the W. P. Carey School welcomes Inclusive Excellence and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education groundbreaking research and innovation and renowned faculty making us one of the top-ranked business schools in the country.

W. P. Carey prides itself on being a place where business is personal. Business is personal means that kindness courtesy and respect lead our actions. We care for each other and support one another. Were proud of that commitment and look forward to it shaping your experience at W. P. Carey. Learn more at.

All we do at ASU is guided and inspired by the University Charter which reads:

ASU is a comprehensive public research university measured not by whom it excludes but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic social cultural and overall health of the communities it serves.

The W. P. Carey School of Business continually strives to foster a welcoming environment.

Driving Requirement:

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Funding:

Instructions to Apply:

Current employees student workers seeking staff opportunities and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format for example 6/04 to 8/14 along with job title job duties and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn it cannot be edited reactivated or replaced with a new submission. If you have questions or need assistance please contact HR Talent Acquisition at . before the posting close date to request edits.

Graduate Assistant Intern and part-time positions are counted as half time for experience equivalency meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education an unprecedented combination of academic excellence entrepreneurial energy and broad access. This New American University is a single unified institution comprising four differentiated campuses positively impacting the economic social cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100000 students in metropolitan Phoenix Arizona the nations fifth largest city. ASU champions inclusive excellence and welcomes students from all fifty states and more than one hundred nations across the globe.

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All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or any other basis protected by law.

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