Laboratory Systems Maintenance Engineer

Communication skills
ITSM best practices
Laboratory systems
Problem-solving skills
Stakeholder management

How do you interact with stakeholders business representatives and scientific users
Can you explain your understanding of ITSM best practices and the Agile framework
What experience do you have with maintaining laboratory systems
Can you provide an example of a time when you implemented an innovative IT solution
How do you manage multiple projects and priorities simultaneously

Primary Responsibilities
Active maintenance of all laboratory systems to constantly improve the security and overall stability of the global laboratory environment
Installation and maintenance of laboratory specific PCs periphery network connections and communication devices
Support and maintain System Imaging System Monitoring and Firewall Management
Fulfill service ownership responsibilities within assigned service towers
Actively support the implementation of the RLS service structure Contribute to the creation and maintenance of the required service components / documentation
Monitoring the performance of our services and continuously improve the corresponding processes
Maintaining continuous inventories for hardware software and network
Builds up and maintains strong relationship with Customers Business Partners and Service Units as well as the global RLS ( Regional Lab Support ) team
Actively supports the management of Informatics Operations Technical Operations and Laboratory Informatics Systems & Support in pRED Operations
Key Competencies
Excellent communication skills for interacting with stakeholders business representatives and scientific users
Ability to act as an interface between S&R Informatics and the business representing business needs and voice of the customer
Comprehensive understanding of business and technology in the science and research domain
Up-to-date knowledge of industry standards in cloud computing storage and networks
Strong understanding of ITSM best practices and the Agile framework
Knowledge of laboratory systems including PCs peripherals and network connections
Problem-solving skills for innovative IT solutions
Commitment to service ownership and continuous improvement
Organizational skills for maintaining hardware (software and network inventories) Application management
Capacity to act as a trusted partner stewarding S&R vision and Roche values
Ability to manage multiple projects and priorities simultaneously
Strong analytical skills and attention to detail
Qualifications
Degree in Computer Science Information Technology or a related field (. desired)Experience in laboratory IT systems maintenance and support
Proven track record in stakeholder management
Familiarity with ServiceNow.
Experience with regulatory compliance in a laboratory environment
Knowledge of data privacy and security best practices