Store Manager

IN A NUTSHELL

Weve spent over a decade building a brand people genuinely love online through our products and in the way we show up in the world. Now were doing something weve never done before; opening our first Bellroy owned store.

This is a big deal for us it brings everything that Bellroy stands for into a physical space. An energising design-focused place where customers can engage with our products try them on and uncover the nitty gritty from our seasoned Carry Guides. And we need someone to lead that experience our first Store Manager. Thats where you come in.

Youll be the person who helps shape what our stores become. The rituals the standards the energy. Youll coach a small team make real-time calls when things get busy or tricky and model the kind of customer experience we want to be known for. Youll open the doors in the morning and lock up at night trusted with the keys to something weve been dreaming about for years.

If youve ever wanted to help write a retail playbook (rather than inherit one) this is the role for you. Were looking for someone who gets energised by firsts finds joy in the details and who wants to help us prove that retailcan be done differently.

As a certified B Corp we care about more than sales. We care about impact on the planet our crew and now on the people who walk through our doors. Youll be joining a company thats thoughtful about how it operates and a team thats genuinely excited to see what this new chapter looks like.

YOU COULD BE THE ONE IF YOU HAVE

• 5 years in retail with at least some of that in a leadership or supervisory role (key holder floor lead assistant manager the title matters less than the experience)
• A knack for coaching and developing others you notice when someones struggling and you know how to help them improve
• The ability to document and communicate new standards in ways others can engage with including visual merchandising sales inventory and customer support
• A calm head when things get busy; you can make quick calls on the floor and handle escalations without breaking a sweat
• Strong communication skills both with customers and with your crew
• Comfort with POS systems and basic troubleshooting knowledge (no need to be a tech guru just an openness to tackling technical snags)
• A thirst for product knowledge and understanding how products differ from one another
• A genuine interest in Bellroy our products our values and what were trying to do in the world
• A track record of driving sales and hitting targets without losing sight of what makes a customer experience genuinely good.
• A natural curiosity about human behavior and what compels customers to purchase product on the shop floor

Even if you dont tick every box above if youre excited by the idea of helping us figure out what a Bellroy store should feel like wed still love to hear from you.

IN YOUR FIRST FEW WEEKS YOUD LIKELY

• Spend time at Bellroy HQ and online getting a deeper understanding of our products values and design philosophy (and asking a lot of why did we do it this way questions)
• Sit down with our Retail Brand and Cx folks to understand what we want this store to feel like then start turning that into clear rituals standards and ways of working
• Map out the roles shifts and skills well need in your team then work with Talent to screen applications and start interviewing our first crew of Carry Guides
• Work with our visual and brand teams on how the store will be laid out where products live how stories are told and how customers will move through the space
• Help define the nuts and bolts of store operations: opening and closing routines cash handling stock processes service standards and what we do when things go wrong
• Build simple tools and documentation (checklists howtos talking points) so your future team can hit the floor feeling prepared not thrown in
• Share weekly updates with Bellroy HQ on what youre learning from hiring and training needs to small operational tweaks so we can keep refining the Bellroy retail playbook together

WHATS IN STORE AFTER THE LAUNCH

• Be on the shop floor most of your week showing the team how to have those same knowledgeable relaxed conversations you helped define the kind where customers leave feeling genuinely looked after
• Watch for patterns in whats selling what questions keep coming up where people hesitate then use those observations to refine the layout storytelling and service rituals you contributed to
• Keep coaching your Carry Guides through quick feedback and regular check-ins so the standards you built keep evolving and the team keeps getting sharper
• Hold those operational rhythms you defined - rosters stock visuals cash-up compliance - in a way that keeps the store running calmly
• Keep experimenting with new ideas and share what you learn back to HQ so the retail playbook keeps improving

LOCATION & HOURS

This is a full-time role based at our Melbourne location. Youll need to be available for a mix of shifts including weekends and some evenings. As the Store Manager youll be trusted with opening and closing responsibilities.

HOW TO APPLY

If youre curious about Bellroy start by poking around our website and getting a feel for who we are and what we care about.

If youre excited about this role and think you could contribute we encourage you to click apply!

WHY WORK FOR BELLROY

At Bellroy it takes a wonderfully diverse crew to make everything tick. Were a close-knit group of thinkers and makers from over 25 different countries each contributing unique skills to achieve our shared vision. We believe that embracing diverse backgrounds and perspectives is key to staying agile and resilient. So even if your experience isnt an exact match but you feel you have something special to contribute wed love to hear from you.

Bellroy is committed to making our hiring process accessible to everyone including individuals with disabilities. If you need reasonable accommodations at any stagewhether its applying interviewing completing pre-employment testing or otherwise participating in the selection processplease contact us at Include your full name the best way to reach you and the type of accommodation you need to support you throughout the application process. Were here to help and ensure you have the best possible experience.