Customer Service Advisor
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Were Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Were not just another call centre were the people small business owners rely on every single day. Youll get the space to solve problems creatively make decisions and see your impact right away.
Check out the development opportunities in the Customer Support team.
This is a hybrid-based role working from our Cardiff City Centre Office. Once youve passed your probation youll be in the office 3 days a week and 2 days from home.
What Youll Be Doing
Youll be the friendly face (or voice!) of Capital on Tap the first person our customers turn to when they need help. Our business owners are busy building their dreams so your job is to make things simple and stress-free.
Heres what that looks like:
- Servicing our customers over phone email and live chat always keeping it friendly and professional
- Solving problems fast and owning each customers issue from start to finish
- Listening carefully understanding whats gone wrong and finding fair solutions that make sense
- Staying up to date with our products and policies so you can offer accurate advice
- Spotting opportunities to make things better from improving FAQs to suggesting process changes
- Identifying customers who might need extra support and making sure they get it
This isnt just about answering questions its about building relationships and helping small business owners succeed.
Shifts
We offer a variety of shift patterns so we can support our customers around the clock. Well talk about your preferences during the interview.
Core Team:
Working MondaySaturday (1 Saturday every 6 weeks) between 8am8pm on a rotating 6-week pattern:
- Week 1: 8am - 4:30pm
- Week 2: 8am - 4:30pm
- Week 3: 9am - 5:30pm ( Saturday shift)
- Week 4: 9am - 5:30pm
- Week 5: 9:30am - 6pm
- Week 6: 11:30am - 8pm
Midnights Team:
Working MondayFriday rotating every other week:
- Week 1: 12:30pm - 9pm
- Week 2: 3:30pm Midnight
Nights Team:
Working MondaySunday (2 weekends in every 4) covering between 6pm6am or 8pm8am. 4-week rolling shift pattern:
- Week 1: 4 on 3 off
- Week 2: 3 on 1 off 3 on
- Week 3: 3 off 4 on
- Week 4: 7 days off
Were Looking For
Youll thrive in this role if you have:
- 2 years of customer service experience (financial services experience strongly preferred)
- Excellent written and verbal communication skills
- Strong judgment and confidence in handling complex or sensitive queries
- The ability to manage high volumes of enquiries without compromising quality
- A proactive solutions-focused approach you love to get things right first time
- Empathy curiosity and a genuine desire to help people
- The ability to work both independently and in a fast-paced team environment
Were not looking for perfection were looking for people who care think critically and want to grow.
Diversity & Inclusion
We believe that different perspectives make us stronger. We welcome and encourage applicants from all backgrounds and experiences to join our team. Come as you are were building a culture where everyone belongs.
Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around weve created a space where you can relax and recharge. Check out the perks we offer:
Salary from 26500 monthly bonuses (part-time salary to be discussed at interview stage)
Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog-Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits values and mission here.
Interview Process
- First stage: 15-minute intro call with a member of the Talent Team (Phone call)
- Final stage: Attend an assessment day - Tuesday 17th Wednesday 18th and Thursday 19th February 1pm - 5pm (In person)
- Start date: Monday 23rd March 2026
Other Info
Check out ourTop Tips for interviewing.
Keep updated on new job opportunities by following us on Linkedin.
Email if you have any questions.
Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
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With the Capital on Tap business credit card, get up to £250k to grow your business. No joining or annual fees. Uncapped 1% cashback on all card spend.
