(Remote) Site Reliability Engineer
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Job Location:
Washington, AR - USA
Monthly Salary:
$ 80 - 120
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At Harris our culture is the foundation of everything we do. We believe in respect for the individual straightforward communication relentless discipline in pursuit of operational excellence and empowering people to make decisions at the point of contact. We value common-sense problem solving accountability and continuous learning. We also support both personal and professional dream realization knowing that engaged people build exceptional products and partnerships.
If these values resonate with you youll feel at home here. If they dontHarris is likely not the right fit.
Were seeking a Site Reliability Engineer (SRE) to ensure the reliability performance and scalability of our production systems. Youll blend engineering skill with operational discipline to build resilient services reduce toil through automation and partner with development and customer-facing teams to deliver consistently excellent experiences.
A critical component of this role includes customer support and customer-facing collaboration. You will work directly with support teamsand at times with customers themselvesto troubleshoot issues communicate clearly and help drive solutions forward. Because we believe bad news does not get better with time transparency and timely communication are essential.
This role fits someone who thrives in an environment that expects ownership reality-based decision making and solutionsnot problems.
This remote role welcomes candidates anywhere in Canada and the US. Up to 5% of travel is required within North America. A valid passport/visa is required for the travel.
Salary:
60-100K USD
80-120K CAD
What your impact will be:
- Monitor maintain and improve the reliability availability and performance of production systems.
- Collaborate with Customer Support to address escalated cases ensuring timely respectful and clear communication.
- Engage directly with customers when needed to diagnose issues explain technical details or gather context.
- Bring customer feedback and recurring patterns back to engineering teams to drive long-term improvements.
- Build and maintain CI/CD pipelines and infrastructure-as-code environments (Ansible Terraform CloudFormation etc.).
- Participate in on-call rotations and incident response communicating early often and transparently.
- Conduct root cause analysis with a focus on deep understanding cause-action clarity and shared learning.
- Develop automation that reduces manual work and accelerates issue resolution.
- Contribute to documentation and knowledge sharingbecause communication is only real when understanding is achieved.
- Make decisions at the point of contact and take ownership of outcomes avoiding finger-pointing.
- Apply disciplined practical thinking to solve problems quickly and effectively.
What we are looking for:
- 58 years in Site Reliability Engineering DevOps or a related engineering/operations role.
- Strong experience with CI/CD tools (e.g. Jenkins GitLab CI).
- Strong experience with Ansible.
- Strong understanding of Linux systems networking and distributed system fundamentals.
- Experience with Fortinet Fortigate firewall/vpn switches.
- Proficiency in scripting/programming (Python Bash Go etc.).
- Hands-on experience with Kubernetes Docker and container orchestration.
- Familiarity with observability stacks (Grafana metrics logs traces).
- Extensive experience with OCI AWS Azure or GCP environments.
- Excellent troubleshooting and incident management skills.
- Strong communication abilitiesespecially when dealing with customer-facing scenarios.
- A mindset aligned with learning ownership accountability and respect.
- Ability to travel up to 5% within North America.
What would make you stand out:
- Experience working in customer support or support-adjacent technical teams.
- Red Hat Certified Engineer certified.
- Software engineering experience.
- Cloud or Kubernetes certifications (OCI/AWS/GCP/Azure CKA/CKS).
- Cybersecurity Certifications.
What We Offer
- 3 weeks vacation and 5 personal days
- Comprehensive Medical Dental and Vision starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
About us
Since 1973 our unrelenting mission at Systems & Software has been to give quality customer information system (CIS) solutions to municipal and investor-owned utilities. We understand the importance of a committed engaged group of teammates to achieve this mission.
Systems & Software is part of Harris Computer a subsidiary of Constellation Software Inc. which trades on the Toronto stock exchange under the Ticker CSU. Visit us at to learn more about our customer information system (CIS) enQuesta. Visit us at to learn more about Harris Computer.
About Harris
#LI-remote
Required Experience:
IC
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
Harris is an acquirer of software businesses. Our focus is to acquire businesses with growth potential, manage them well and build them for the future.
