Sr. Field Service Representative (Onsite)

Date Posted:

Country:

United States of America

Location:

US-FL-DANIA BEACH-1731-CUST 1731 Radiant Drive 1731-cust (External Site)

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens U.S. nationals U.S. permanent residents or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of U.S. Person go here. Clearance Type: None/Not Required

Security Clearance Status:

Not Required

Pratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.

Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond

The Pratt & Whitney Customer Support team within the Customer Business Organization (CBO) has an exciting opportunity for a Florida-based on-site Pratt & Whitney (P&W) Senior Field Service Representative (FSR) supporting a V2500 and GTF customer.

The position provides on-wing support for our customer and requires both technical expertise and the ability to build strong customer relationships. We are searching for a highly motivated and qualified individual to bolster the world class customer support we currently provide.

The position reports to the Customer Fleet Director in the Americas region. The Sr. FSR will interface with the customers Powerplant Engineering team P&W Customer Technical Service (CTS) and other internal P&W organizations to ensure customer operations are supported smoothly. This is accomplished by providing the customer with access to the right tools and organizations within P&W for items such as engine troubleshooting warranty claims spare parts & repairs spare engine allocations MRO shops and sales. The Sr. FSR also is the point of contact for internal departments to understand what is happening with the customer using P&W tools daily such as EngineWise Connect EData and MS Dynamics.

What You Will Do:

Technical in Nature:

• Provide the assigned customer with technical and operational program support for applicable engine . This individual will be responsible for coordinating and managing on-wing operational issues customer concerns and provide 24-hour comprehensive technical support and customer assistance. A solid working knowledge of aviation gas turbine engines along with troubleshooting expertise is preferred.

Customer Relationship:

• Be the customers first point of contact to address all technical and operational needs. The individual must be able and comfortable working with multiple levels of the customer from Executives to Line Technicians. The individual should be comfortable representing and advocated for the customer at P&W meetings.

• This position is on-site at the P&W field office in Fort Lauderdale Fl. Afterhours on-site support may be required to support airline maintenance windows. The Sr. FSR is typically on-call outside of core business hours with the support of P&W help desk CTS and the Customer Fleet Director.

Ability to Work Independently:

• This position requires 24/7 accessibility for the customer and will rely heavily on troubleshooting abilities with minimal supervision. Candidate must also collaborate with the P&W Hartford-based CFT CTS and P&W colleagues to provide real time information to understand fleet risk. A successful candidate for this role needs to maintain a positive empathetic and collaborative professional attitude toward customers and colleagues at all times.

• This position may require up to 20% travel. Travel may include accompanying customer to annual Operator conferences supporting annual Field Service Rep meeting and facilitating customer-elected shop tours.

Valued Member of Customer Focus Team (CFT)

• Serve as the eyes and ears of the customer while being co-located and on-site with customer team. Advocate for the customer and relay customer concerns to the CFT and applicable internal stakeholders

• Meet weekly if not daily with the CFT to align on customer activities and address customer needs and wants

Qualifications You Must Have:

• Demonstrated technical proficiency with jet engine technical data

• Experience in an external facing role

• Bachelors degree in Engineering or Aviation Maintenance and 10 years of prior experience as listed above or

• Advanced Degree in a related field and 7 years experience as listed above.

Preferred Qualifications:

• Demonstrated written and verbal communication skills

• Familiarity with Airbus A320neo and CEO aircraft manuals and OEM engine manuals

• Previously held part 147 aviation maintenance A&P license or similar aircraft engine mechanic experience

Learn More and Apply:

What is my role type In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 132400 USD - 251600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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