IT Controls Support Engineer (Trainee)

Job Title

Job Description

Vanderlande a global leader in logistics automation with more than9000 employeesworldwide. Our market-leading baggage handling systems and passenger solutions are active in more than600 airports. We are also the first choice for many of the largest global e-commerce players and retailers in food fashion and general merchandise dispatching billions of products every day. In addition more than52 million parcelsare sorted by our systems every day. Come join us and take the next step in your career!

JOB MISSION

Provide assistance to IT incidents changes and other requests generated in Vanderlandes client industrial automation facilities and additionally participate in improvements preventive measures and other service products.

TASKS & RESPONSIBILITIES

AREA 1: Incident Management

Provide specialized technical support for incidents and problems in the facilities. Management and follow-up of incidents and problems: coordination of actions with partners and other Vanderlande technical support groups and reporting to the client. Technical and management leadership in certain technological specialties being a reference in them for the team in terms of advanced problem analysis improvement management and consulting for design training for the rest of the team as well as clients documentation of know-how etc

AREA 2. Other Services

Perform preventive maintenance visits both in person and remotely. Training courses for clients and Service Desk colleagues Participate in the development of new tools and products to improve the diagnostics of the facilities etc Generate opportunities of value for the client as well as business for Vanderlande (process improvements performance and system availability improvements spare parts management etc) during maintenance visits or other contacts with the client. Participation in the execution and management of the same. AREA 3. Client Management

Generate a good image of Vanderlande through management treatment and interaction with the client. AREA 4: Process Monitoring and Continuous Improvement

YOUR PROFILE

• Technical Engineering or Higher Degree in Computer Science Telecommunications or similar
• Valuable experience with SQLServer/Oracle Databases. Experience with IT hardware (physical and virtualized servers with VMWARE managed switches disk cabinets). Valuable development or software inspection and Angular.
• Valuable experience as customer technical service preferably in industrial automation industry

COMPETENCIES AND SKILLS

• English and Spanish High Level (must)
• Customer orientation
• Teamwork and support orientation
• Analytical capacity
• Problem-solving
• Pedagogical capacity
• Task self-management
• Autonomy

We are looking forward meeting you!