Process & Journey Mapping Executive
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Process& Journey Mapping Executive (Customer Services)
Love making the complex simple
Join us to map how work really happens - and how it could work better.Youllcreate clearup-to-dateguidance that helps colleagues deliver brilliant customer experiences.Youllpartner across Customer Services Quality Training and Operations to streamline processes support change and keep our knowledgeaccurate engaging and easy to use.
If you enjoy collaborating bringing clarity to complex work and improving customer outcomes this role could be a great fit.
Team:Customer Service & Experience
Reports to: Knowledge Content & Process Lead
Salary: From 30000
Location:Hybrid role minimum 1 day in SSO per month travel to our Cape Town partner site where
Apply todayand help us design effortless journeys.
#Hiring #ProcessDesign #JourneyMapping #CustomerExperience #OperationalExcellence
Whats the job
Putting yourself in the shoes of processes and create clear documentation; work with teams to improve rest of the details we can talk through at interview!
What we need:
Comfortable reviewing processes/journeys and asking why things are the way they are detail-focused and good at simplifying workflows; collaborative across functions and representing the customer in every journey. The rest of the details we can talk through at interview!
Whats in it for me
As part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more!
So we can support you during the application or interview process please contact for any recruitment adjustments.
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About Company
Kingfisher plc is an international home improvement company with over 1,360 stores in nine countries across Europe. We operate under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, Tradepoint and Koçtaş, supported by a team of 77,000 colleagues
