Monitoring Centre Newlands

MAIN PURPOSE OF JOB:
The aim of a Monitoring Centre Associate is to handle incoming signals and the monitoring of all Response and Patrol resources.

QUALIFICATION & EXPERIENCE:

Grade 12 (Matric)

Grade C PSIRA Registered


Responsibilities and duties:

1. Administration

• Monitor and action emergency and non-emergency signals.

• Phoning of the Premises/ Clients/ Key holders

• Recording all relevant information into the activations by means of computer.

• Record and report all incidents and accidents to the senior on duty.

• Ensure all relevant administrative work and handled signals are completed.

• Monitoring and action of vehicle violations

• Updating of timesheets

• 2. COMPUTERS AND EQUIPMENT MANAGEMENT
  
  Report any faults to the appropriate authority on duty
  
  Not abuse the use of company telephones for private telephone calls
  
  Effective use and compliance of safety and zero harm standards
  
  3. TIDINESS OF THE MONITORING CENTRE
  
  Responsible for a clean and tidy workstation
  
  4. CLIENT LIAISON
  
  Telephonic assistance with any problems or complaints
  
  Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
  
  Reporting of any faulty alarm systems through the appropriate channel(s)
  
  Sales leads to be recorded and reported through the appropriate channel(s)
  
  
  5. GENERAL
  
  Have sound knowledge about all facets pertaining to your position
  
  Attend all required meetings and training sessions
  
  Not abuse company telephone for private calls
  
  6. STANDARD OPERATING PROCEDURES
  
  Standing Operating Procedures must be upheld
  
  Meeting and keeping on agreed upon service level and performance targets
  
  High standard of service must be upheld
  
  7. ADHOC
  
  Assisting with other ad-hoc tasks and projects as and when required

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful