Employer Services Standards Specialist
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Introduction
MarylandsFamily and Medical Leave Insurance (FAMLI) program makes sure all workers inMaryland have paid time off for medical and family reasons. FAMLI is a socialinsurance system covering 2.6 million workers and 180000 employers deliveredas a digitally native public-facing service. Were in the early stages ofbuilding something as big and as far-reaching as unemployment insurance or anew health department. We know that delivering services primarily through awebsite over the Internet is a new way of doing business in government.
TheStandards and Audits Unit (SAU) focuses on the Employers and their compliancewith the Maryland Department of Labor Family and Medical Leave InsuranceProgram Regulations. Compliance is part of a larger strategy for ensuring anorganizations long-term sustainability. The Standards and Audits Unitmitigates risks supports ethical practices confirms employer accountabilityand verifies that employers adhere to laws and regulations.
As a Standards and Audits Unit Specialist thisposition will work closely with other divisions within FAMLI to manage andevaluate progress of Employer Registration provide programmaticsupport to ensure successful implementation of Employer Registration anddocument the Units efforts to leadership.
GRADE
16
LOCATION OF POSITION
100 S. Charles Street
Baltimore Maryland 21201
Main Purpose of Job
The Employer Services Standards Specialist within the Family and Medical Leave Insurance (FAMLI) Division at the Maryland Department of Labor (MDOL) holds a critical role in ensuring adherence to stringent regulatory standards and protecting the integrity of the FAMLI program. This role focuses on research and investigations to ensure programmatic accuracy of regulatory standards across employer accounts. This position is responsible for verifying employers ensuring employers are registered for the program tracking and interpreting regulatory changes offering expert advice and assisting in the development of policies and strategies to maintain program integrity. The Employer Services Standards Specialist ensures regulatory consistency supports employers in understanding requirements and proactively mitigates risks.
POSITION DUTIES
Duties of this positioninclude but are not limited to:
Employer Registration andVerification
Ensures all employers are registeredand verified timely and accurately
Expediently research flags; identifyand document possible issues
Develop implement and maintaincompliance procedures
Monitors interprets and implementschanges in FAMLI program
Adheres to policies and procedures
Issue Resolution and StakeholderCollaboration
Establish and maintain professionalrelationship with employers to answer questions and resolve issues timely
Collaborate with Customer Care toresolve escalated inquiries
Collaborate with Program Integrityon suspected fraud cases
Reports and Analysis
Perform statistical analysis ofdata identify areas that are high risk and make recommendations forimprovements
Document and prepare reports tocommunicate analysis to employers and stakeholders
Other duties as assigned
Performs other duties and leadershipresponsibilities as required
Complies with established guidelinesinvolving the completion of timesheets and leave requests
Liaises with other departments to ensure seamless customer service across the organizations
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Four years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelors degree from an accredited college or university for the required experience.
3. Candidates may substitute the possession of a Masters degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules regulations policy procedures and processes or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Desired or Preferred Qualifications
A bachelors degree from anaccredited college or university
Four years of equivalent experience incompliance.
Two years of experience in compliance dataanalysis and report writing.
LICENSES REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operators license valid in the State of Maryland.
SPECIAL REQUIREMENTS
Personnel employed in this classification may have access to federal tax information and may be subject to a state and FBI criminal background check as a condition of employment.
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide enough information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. Unfortunately we wont consider information submitted after this candidates will be ranked as best qualified better qualified or qualified and placed on theeligible (employment) list for at least one year.
Resumesare acceptable as additional information only; however the application must be completed in its entirety or it will be subject to rejection.
All information concerning the qualifications including any required documentation (diploma transcript certificate etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
EXAMINATION PROCESS
The assessment may consist of a rating of your education training and experience related to the requirements of the is important that you provide complete and accurate information on your report all experience and education that is related to this examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore it is essential that the application is filled out completely and accurately listing all relevant education and experience addressing the specific qualifications shown above and submitting any required documentation (diploma transcript certification license etc.). Please include clear detailed and specific information on your application regarding experience qualifications related to the minimum qualifications desired and/or selective qualifications of the position.
***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
BENEFITS
This is a full-time permanent position and eligible for full State benefits which include:
Flexible hours and hybrid teleworking
Paid holidays 12-13 per year
Generous paid leave package (annual sick personal and compensatory leave)
State Pension (defined benefit plan)
Tax-deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive subsidized health dental and prescription plans with little to no deductibles free generic prescriptions and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union To learn more please click this link
To learn more please click this link:STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
The online application is STRONGLY preferred. However if you are unable to apply online or having difficulty with your login or password please contact DBMs Helpdesk directly at (410) 767- 4850 (8:00 AM to 5:00 PM daily except for holidays and weekends). After business hours please submit an email request to If you encounter difficulty attaching required or optional documentation you may submit via email mail or deliver in person. Please be sure to include your name identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veterans preference please submit a copy of your DD-214.
The paper application must be received by 5 pm close of business on the closing date for the recruitment no postmarks will be accepted. Incorrect application forms will not be accepted.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications required documentation and any required addendums may be mailed to:
Maryland Department of Labor / Office of Administration
Attn: Erika Leonard-Anderson26-
100 S. Charles Street 5th Floor
Baltimore MD 21201
The MD State Application Form can be found online
Please contact: for additional information concerning the recruitment.
Department of Labor Licensing and Regulation is an equal opportunity employer. It is the policy of Labor that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status.
Required Experience:
IC
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
