Operational Technology (OT) Support Specialist

RESPONSIBILITIES

• Evaluate and support Operational Technology (OT) systems and associated components interfacing with Information Technology (IT) personnel and systems as required.
• Support day-to-day execution of OT-related tasks and requests within ServiceNow ensuring actions are completed in accordance with DLA policies and procedures.
• Assist in identifying OT system bottlenecks asset discrepancies and process gaps and communicate recommendations for resolution or improvement.
• Perform cyclical physical inventories and validation activities for DLA site-specific OT systems and equipment ensuring alignment with lifecycle and accountability requirements.
• Verify accuracy of OT asset data recorded in IT Asset Management Systems (ITAMS) ServiceNow to maintain auditable records.
• Assist with analysis of OT system conditions and support efforts to align OT environments with industry standards and best practices.
• Draft correspondence technical notes and site-level reports related to OT asset status discrepancies and findings.
• Support reconciliation of OT asset variances and assist with corrective action documentation.
• Ensure OT-related documentation is maintained in accordance with National Archives and Records Administration (NARA) requirements.
• Coordinate with site personnel program teams and stakeholders to facilitate OT-related activities.
• Attend weekly team meetings and bi-weekly regional operational meetings.
• Maintain a safe organized work environment and comply with site safety standards.
• Travel 4060% to DLA sites near the assigned location using authorized transportation.

REQUIRED QUALIFICATIONS

• Ability to acquire and maintain a Secret clearance with IT-II sensitivity.
• Minimum five (5) years of relevant experience supporting Operational Technology (OT) systems in industrial infrastructure or mission-critical environments.
• Demonstrated experience evaluating and supporting OT systems interfacing with IT systems and assisting with troubleshooting and improvement efforts.
• Experience supporting OT environments such as:
• Utility monitoring and control systems (UMCS)
• Electronic security systems (CCTV access control)
• Building automation systems (BAS)
• Fire and emergency services systems
• Fuels systems and material handling systems
• Familiarity with OT components and interfaces including PLCs HMIs VFDs and OT network protocols.
• Experience supporting OT asset tracking documentation and validation activities using automated systems.
• Proficiency in Microsoft Excel Word PowerPoint and Adobe.
• Reliable transportation and ability to travel frequently to multiple sites.
• Preferred: Experience using ServiceNow for OT or asset-related tasks.
• Preferred: Ability to read and interpret OT system diagrams or schematics.
• US Citizen.

We are seeking an Operational Technology (OT) Support Specialist to support the

Enterprise Service Desk (ESD) with the Defense Logistics Agency (DLA) in Richmond VA.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package including health dental vision 401K life insurance short-term and long-term disability plans vacation time and holidays.
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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract applicable law or regulation.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Richmond VA
• Environment: Office Warehouse Industrial
• Noise Level: Low to High
• Schedule: Day shift MondayFriday. Evenings and weekends may be required to meet contract needs.
• Amount of Travel: 4060%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hands to grip handle or feel; reach with hands and arms; and talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.

Daily physical demands of the Inventory Specialist could include the following:

• Repeated standing walking and bending through warehouse and distribution centers. Some sites are 2 million square feet
• Lifting up to 50 pounds repeatedly using overhead and bending motions
• Moving up to 50 pounds repeatedly on and off pallets and onto shelves
• Pushing and pulling up to 500 pounds of material up and down sloped grades with assistance of a pallet jack
• Repeated carrying up to 50 pounds of assets to and from different areas of the warehouse/distribution centers

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizenship

Secret clearance

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal state and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

In order toprovide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and not discriminate against any person because of race color creed religion sex national origin disability age geneticinformationor any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilitiesparticipation in all company-sponsored activities and all employment actions such as promotions compensation benefits and termination of employment.