Experience SpecialistReceptionist Eagle Grove Family Medicine

Patient Service Representative - Medical Office Front Desk - Family Medicine - Eagle Grove IA

Monday-Friday 8:00am to 5pm w/ half day off every week (36 hours per week and every 4th Saturday from 8a-12p)

As an Experience Specialist/Receptionist you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients assisting with scheduling answering phones processing co-payments and follow up appointments as needed. Customer service empathy and compassion are the biggest assets in this position.

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Provide a professional welcoming first point of contact for patients and visitors offering information on services and procedures.
• Keep patients and families informed about wait times provider availability and any delays.
• Address general inquiries and concerns with empathy escalating complex issues as needed.
• Offer guidance on charges payment processes and insurance procedures.
• Maintainaccurateand uptodate patient records in theelectronic medical records (EMR)system.
• Answer and route incoming calls providing basic information asappropriate.
• Ensure all interactions and data handling follow confidentiality and UPH standards.

Education:

• High School Diploma or equivalent.

Experience:

• Previouscustomer service experience in a hospital or healthcare setting is preferred.