Automotive Service Advisor
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Job Location:
Eagle River, AK - USA
Hourly Salary:
$ 20 - 25
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Automotive Service Advisor
Eagle River Ford Eagle River WI
About Eagle River Ford
Eagle River Ford is a locally trusted Ford dealership serving Eagle River and the surrounding Northwoods communities. We take pride in delivering a professional customer first service experience while supporting a team environment built on integrity accountability and long term career growth.
As part of the Ford family we honor the brands legacy and invest in the future through training technology and continuous improvement in our service operations.
Job Description
Eagle River Ford is seeking an Automotive Service Advisor to join our service team. This role is responsible for greeting customers understanding their vehicle concerns and managing the service experience from appointment scheduling through vehicle delivery.
The ideal candidate is organized energetic and customer focused with the ability to balance communication sales of recommended services and technician workflow in a fast paced dealership environment.
Pay
$20-25 per hour based on previous experience and qualifications. Pay incentives available based on performance.
Job Type & Schedule
Job Type: Full time
Schedule: Flexible working hours
Work Location: In person
Ability to Commute: Eagle River WI required
Work Requirements
Valid drivers license required
Ability to lift up to 50 pounds and stand for extended periods
Comfortable working in a fast paced service environment
Responsibilities
Greet customers promptly and professionally
Obtain customer and vehicle information accurately
Listen to and document vehicle symptoms as described by the customer
Schedule service appointments and coordinate loaner vehicles as needed
Verify insurance when required prior to maintenance or repairs
Recommend maintenance based on vehicle age mileage and service history
Prepare clear and accurate estimates for parts and labor
Establish and communicate follow up times and repair timelines
Monitor vehicle progress throughout the day and provide customer updates
Review completed work and final invoices with customers at delivery
Maintain accurate repair order documentation in dealership systems
Qualifications
Previous experience at a Ford dealership preferred
One or more years of experience in a service department required
Prior experience as a Service Advisor Assistant Lane Manager or Service Consultant preferred
Strong automotive knowledge and problem identification skills
Proven record of delivering high customer satisfaction
Energetic professional and customer focused demeanor
Strong computer skills and willingness to learn dealership systems
Ability to learn new technology repair procedures and service specifications
Valid drivers license with a clean driving record
High school diploma or equivalent required
Why Join Eagle River Ford
Stable growing dealership in a strong local market
Flexible scheduling and supportive leadership
Long term career growth opportunities
Part of the Ford family with access to training and development
Benefits
Competitive pay
Health insurance
Paid time off and sick leave
401k retirement plan
Flexible working hours
Equal Opportunity Employer Statement
Eagle River Ford is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristics.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
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