Digital Product Owner Sales Order Management

Career Area:

Job Description:

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Job Description:

Caterpillars Strategic Procurement and Planning Division (SPPD) seeks an experienced Sales Order Management professional responsible for managing digital solutions that enable the management of Caterpillar Dealer sales orders and supporting solutions. This involves developing a solution that facilitates late-stage product differentiation in order to fulfil dealer and customer expectations regarding product availability. This role will work directly with the business process owners and Information Technology teams to enable the end-to-end Sales Order Management process.

What You Will Do:

Sales Order Management Product Owner will partner with the enterprise process owner to document business requirements both functional and non-functional to enable the business vision and business outcomes. They will develop a multi-year digital product roadmap to enable key business metrics. This role will partner with internal and external technology teams to design build and support digital solutions enabling the Sales Order Management process.

This role is responsible for:

• Managing product backlog including setting priorities and communicating delivery plans
• Lead workshops to obtain business requirements across order management transportation trade management and billing
• Documenting business requirements for technical teams
• Coordinating User Acceptance Testing with process teams and key end-users
• Sets and manages the annual digital product budget aligned with product roadmap
• Partner with the process team to provide end-user training
• Collaborate with the Digital Customer Support Manager to establish robust IT Service Management processes and solutions
• Establishes and manages Service Level Agreements (SLA) and compliance across stakeholders
• Stakeholder management: build trust and collaborate effectively across stakeholder groups including senior leadership and steering committee members

What Skills You Will Have:

• Software Development Life Cycle: Experience and knowledge of developing and deploying software solutions. Ability to manage the software solution from concept to maturity.
• Business Analysis: Knowledge of business analysis and the set of tasks techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base current uses future plans and product vision.

Considerations For Top Candidates:

• Bachelors degree in Business Administration Marketing Information Systems or equivalent experience.
• 3 years of experience as an SAP Sales and Distribution (SD) Module business analyst
• Knowledge of Salesforce Sales Cloud
• Proven ability to write clear business requirement definitions/user stories facilitate workshops and turn complex requirements into practical designs
• Agile/Scrum experience with system enhancement delivery
• Strong leadership in working within a cross-functional organization to coordinate development dependencies and risks for product delivery

Additional Details:

• The primary location for this position is Mossville Il
• This role requires 5 days a week in office
• Domestic relocation is not available
• Sponsorship is not available
• Travel is up to 15%

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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