Customer Support Representative German Speaking
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Location EU-based (Relocation required support provided)
Employment Type Full-time
Eligibility EU citizens only (right to work within the European Union required)
Key Responsibilities
- Respond to customer inquiries via phone email chat or social media
- Resolve customer complaints and issues in a professional and timely manner
- Provide accurate information about products services and company policies
- Maintain detailed and accurate records of customer interactions
- Escalate complex issues to the appropriate department when required
- Follow company guidelines quality standards and performance metrics
- Ensure high levels of customer satisfaction and service quality
Requirements
- C1 or higher level of German (written and spoken)
- B2 or higher level of English (written and spoken)
- Strong communication and interpersonal skills
- Ability to handle customers with patience and empathy
- Basic computer skills and familiarity with CRM systems (preferred)
- Good problem-solving and multitasking abilities
- Ability to work independently and as part of a team
- Flexibility to work in shifts (if required)
- Education: High school diploma required (Bachelors degree is a plus)
What We Offer
- Competitive salary and performance-based bonuses
- Paid training and career growth opportunities
- Supportive and multicultural work environment
- Health insurance and other benefits
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
