Switchboard Operator Supervisor

San Diego, CA - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Full-time Contract

Description

Switchboard Operator Supervisor

San Diego C

$52000

CITIZENSHIP REQUIREMENT: US Citizenship

EDUCATION AND QUALIFICATIONS:

The Candidate should possess Bachelors or High School Diploma

MINIMUM REQUIRED SKILLS/EXPERIENCE:

The Candidate must have at least two years telephone operating experience of which one year involved substantial responsibility for placing a variety of special calls (e.g. conference calls collect calls appointment calls) over varied circuits or routings or performing information operator work which required a knowledge of organization.
The Candidate have one or more year of experience in the supervision organization and training of staff. The Project Manager must be experienced in maintaining discipline devising work methods and assignments establishing performance requirements and in arranging work schedules to conform to peak telephone requirements for adequate service.
The Candidate must be experienced in maintaining discipline devising work methods and assignments establishing performance requirements and in arranging work schedules to conform to peak telephone requirements for adequate service
The Candidate must be able to speak and understand English as a primary language with a high level of comprehension.
The Candidate must have the ability to communicate comprehend use grammar and pronunciation and understand instructions as well as to write legible is required.

POSITION OVERVIEW

The Candidate is responsible for overseeing the switchboard operators in providing twenty-four (24) hours of coverage for telephone switchboard services seven days a week including all holidays.
The Candidate is responsible for ensuring that all switchboard operators uses M2550 Nortel electronic telephone provided by the Government attendant consoles to process incoming and outgoing telephone calls.
The Candidate is responsible for providing supervision and training to its personnel. The PM shall not allow new personnel to perform duties alone until he/she has received at least two full weeks equivalent to (2) 7-days a week On-The-Job Training (OJT) on each tour of duty.
The Candidate shall be available via telephone during regular working hours and after regular working hours for any problems which may occur. The PM shall respond within one (1) hour after receipt of a call.
The Candidate is responsible for providing a daily listing to respond to calls requesting inpatient location information.
The Candidate is responsible for recording all foreign/international calls in the Long-Distance Log including the name of employee time number called and Service.
The Candidate shall keep and maintain a computerized file of all inpatients which is accessed by using equipment supplied by the VASDHS. Supporting rosters of patients and VASDHSs employees are available as locator information sources as well.
adhere to the guidance directive received from VASDHS and in accordance with the contract terms and conditions
The Candidate shall use the public address system radio paging and Motorola two-way radio systems to relay messages make announcements and implement various procedures as dictated by the Telecommunications Directives in place at the hospital.

Salary Description

$52000 per year

Required Experience:

Manager

Full-time ContractDescriptionSwitchboard Operator SupervisorSan Diego C$52000CITIZENSHIP REQUIREMENT: US CitizenshipEDUCATION AND QUALIFICATIONS:The Candidate should possess Bachelors or High School DiplomaMINIMUM REQUIRED SKILLS/EXPERIENCE:The Candidate must have at least two years telephone operat...