Customer Service and Content Representative (Bilingual)

Albuquerque, NM - USA

Hourly Salary: $ 19 - 20

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

CUSTOMER SERVIVCE & CONTENT REPRESENATIVE (BILINGUAL)

FULL TIME (40 HOURS/WEEK) NON-EXEMPT

Position Summary:

The Customer Service and Content Representative will interact with the companys customers by addressing inquiries and resolving complaints. The Customer Service and Content Representative will handle all customer inquiries that are received by phone and via the company website.

In addition this role will provide support in the creation review and posting of training materials within the Learning Management System (LMS).

This position reports to the CX and LMS Supervisor.

Essential Functions:

Customer Service:
- Interacts with customers via telephone email or in-person to provide support and information on products or services.
- Fields customer questions and complaints; when the issue is beyond the representatives knowledge forward to the appropriate District and/or Operations Manager.
- Ensure that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries complaints or comments.
- Works closely with CX and LMS Supervisor to determine patterns of excellence (or issues) at specific stores.
LMS:
- Assist with production of scripted videos and other LMS training materials. Assist the CX and LMS Supervisor with creating training content for our LMS platform.
- Uphold Blakes core values; KIND TEAM PASSION PROCESS
- Fully uphold all principles of confidentiality.
- Adhere to professional and ethical behavior standards.
- Interact in an honest trustworthy and respectful manner with employees visitors and vendors.
- Participate in departmental staff meetings and suggest training opportunities.
- Comply with Blakes Lotaburger policies and procedures.
- Reports to CX and LMS Supervisor.
- Performs other related duties as assigned.

Qualifications/Requirements (Education/Training/Experience/Abilities):

Ideal candidate will have one or more years of customer service experience.
Ability to work up to 32 hours per week.
Knows and embodies the Core Values of Blakes Lotaburger.
Appearance must be professional neat clean and well-groomed. Visible tattoos must be appropriate and facial piercings may not be worn at work but clear spacers or piercing retainers are allowed (neck tattoos are prohibited).
Must be proficient in Blakes Lotaburger restaurant operations General Policies & Procedures and Book 1 Store-Level Operations.
Must have an expert understanding of Communication Styles Learning Styles and Adult Learning Methods.
Basic computer skills including a basic understanding of how to review and create/send electronic mail. Additionally you must be able to learn Blakes Lotaburger computer system to assist in reviewing coursework.
Must possess strong teamwork and communication skills.
Ability to read/write/speak in English.
Bilingual in Spanish/English is preferred.
Ability to read understand apply enforce and adhere to policies and procedures.
Must be able to pass a pre-employment background check.

Blakes Lotaburgers policy of equal opportunity includes the following: race religion ethnicity national origin ancestry familial status gender sexuality gender identification sexual orientation age (40 and over) veteran status genetic information or physical/mental disability (or perceived disability) or any other status protected by local state or federal law.

This EEO policy applies to all decisions regarding recruitment hiring placement promotion transfer training compensation benefits employee activities and terms and conditions of employment. Blakes Lotaburger will not tolerate any form of harassment discrimination retaliation on the basis of any status protected by local state or federal law.

Blakes Lotaburger LLC will provide reasonable accommodations for qualified individuals with disabilities. To request reasonable accommodation contact the Human Resources Department at or Ext. 1644.

This document does not create an employment contract implied or otherwise other than an at will relationship.

Compensation: $19.00 - $20.00 per hour

WHAT MAKES A BURGER A LOTA BURGER WELL YOU START WITH THE HIGHEST QUALITY INGREDIENTS & FINISH WITH A LOTA LOVE.

Expertly seasoned & seared Premium Angus Beef patties tangy pickle slices a perfect layer of mustard & fresh lettuce onion & tomato all between two lightly toasted buns Did I mention exclusively packaged 100% Hatch Valley grown Green Chile thats registered by the New Mexico Department of Agriculture Quality ingredients: Check.

70 years of serving what National Geographic named The Worlds Best Green Chile Cheeseburger across 80 locations & throughout New Mexico Texas & Arizona A LOTA Love: Check.

When the founding father of flavor & WWII Navy Veteran Blake Chanslor flipped the first LOTA Burger in 1952 he gave birth to a New Mexico tradition. 70 years later Blakes is a cultural icon (I mean have you seen me on AMCs Breaking Bad Im a natural!) & synonymous with New Mexico cuisine.

Required Experience:

Unclear Seniority

CUSTOMER SERVIVCE & CONTENT REPRESENATIVE (BILINGUAL)FULL TIME (40 HOURS/WEEK) NON-EXEMPTPosition Summary:The Customer Service and Content Representative will interact with the companys customers by addressing inquiries and resolving complaints. The Customer Service and Content Representative will h...